To improve the patient care experience through attention to personal needs identified by the patient. To provide information and assistance to the patient and family in order to assist them in navigating through the health care environment. To facilitate and enhance the connection between patient and family, and to provide an overall supportive presence to both the patient and the care environment. Essential Functions. Responsible for providing the highest level of experience in the care setting... more details
Position Summary
To improve the patient care experience through attention to personal needs identified by the patient.To provide information and assistance to the patient and family in order to assist them in navigating through the health care environment.To facilitate and enhance the connection between patient and family, and to provide an overall supportive presence to both the patient and the care environment.
Essential Functions
Responsible for providing the highest level of experience in the care setting by acting as a comforting and interactive presence for the patients. This could include but is not limited to: active listening, casual conversations, assisting with basic tasks, and providing / supporting hands- on diversional activities
Responsible for daily and continuous patient rounding, and communicating any immediate needs to the nursing staff when necessary.
Assist with iPad utilization for patient and family virtual visits / interactions.
Liaison for patient’s family to provide updates using consistent communication template. Answer any questions that the patient’s family may have: in real time if able, or escalate and ensure loop closure on any questions that require follow up. Ensure that up to date contact information for the patient’s loved one is readily available for caregivers.
New patient orientation to room. Explanation of call light, television controls, bathroom, refrigerator if available in room, storage of personal items, check if any personal care items needed.
Serves as a liaison between not only the patient and their family, but the patients and the staff as well.
Performs other related duties as assigned.
Required For All Jobs
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications Education
High School Equivalent / GED . Required and
Associate's Degree in Communication, Hospitality, Psychology, Sociology, or Healthcare related field Preferred
Work Experience
1 years of customer or patient interaction experience is Required
Knowledge, Skills, & Abilities
Excellent verbal and written communication skills. Required
Demonstrate excellent interpersonal skills to interact effectively and efficiently with patients, families, and all members of the multi-disciplinary team. Required
Ability to empathize with patients and families, as well as maintaining therapeutic boundaries and provide an empathetic relationship. Required
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
