Job Abstract

Under the direction of the Medicare Advantage Director, the Application Manager (AM) will be the primary expert in support of the application. As the AM, you will play a critical role in overseeing the coordination, maintenance, optimization, and implementation of functionality within our application. You will serve as the primary expert in supporting the application and ensuring its alignment with organizational goals. Responsibilities include: Oversee and manage the team that designs, builds, ... more details

General Information

Work Location: Los Angeles, USA

Onsite or Remote

Flexible Hybrid

Work Schedule

Monday - Friday, 8:00am - 5:00pm PST

Posted Date

04/16/2024

Salary Range: $105200 - 250600 Annually

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

14962

Primary Duties and Responsibilities

Responsibilities include:

Oversee and manage the team that designs, builds, tests, and support new applications and modules within their portfolio and/or service line
Demonstrate expertise in all phases of the System Development Life Cycle (SDLC) or relevant project management methodologies
Ensure adherence to test and change control procedures throughout the application lifecycle
Take ownership of the delivery of the application project portfolio and ensures the team has the requisite skills to support the application
Collaborate with subject matter experts (SMEs) and other EHR AMs to maintain build consistency and optimize end-to-end workflows
Work with business owners, vendors, and ISS team members to evaluate and recommend solutions to complex problems and requests
Identify training needs for team members and lead efforts to enhance their application knowledge
Work closely with application trainers to ensure accuracy and relevancy of training materials for end users

Applications Supported: EPIC Tapestry and other related software in support of Medicare advantage health plan administration.

Salary Range: $105,200 - $250,600 Annually

Job Qualifications

We’re seeking a self-motivated, customer-oriented, deadline-driven individual with:

Must have or acquire required EPIC certifications to support the applications. Manager will be required to achieve certification within 12 months of start date.
Good understanding of Information Technology practices and Project Management techniques
Minimum three years of relevant IT or healthcare experience, with a track record of growth
Superior organizational ability to plan, execute and complete application projects of medium size
Ability to mentor staff with technical and business-related matters
Ability to work with ease with a variety of individuals
Ability to provide superior customer service
Ability to demonstrate cooperation, teamwork and constructive conflict resolution
Must be able to appropriately document application changes
Conduct staff evaluations and develop follow-up actions as needed
Experience working in a distributed work environment
Strong communication and facilitation skills across all mediums (email, phone, telepresence, etc.) and all levels of an organization.
Demonstrated experience managing without authority and managing up.
Must possess strong technical experience and background working within an EMR; Epic preferred.
Must possess a working knowledge of operational workflow and/or settings of business area(s) where application is used
Demonstrated ability and experience in managing expectations across all levels of an organization
Ability to assess business needs and scope and translate into technical requirements

Apply with UCLA Health

Search Terms: Application, Manager, Project Management, Support, Technology

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Application Jobs: $15-$57/Hr. Multiple Positions Hiring Immediately

Los Angeles

Hiring Immediately! Multiple Positions Available. $15-$57/Hr.