Job Abstract

Reporting to the Associate Administrator of Ancillary Services and in coordination with the medical staff, the Oncology Imaging/Theranostics Director works toward the goal of positioning Keck Medical Center to be the most advanced and comprehensive center for molecular imaging and theranostics in California. This position is responsible for the effective operation of the Molecular Imaging and Theranostics Program, including Positron Emission Tomography (PET), Nuclear Infusion, and Nuclear Medicine operations at Keck Medical Center in coordination with Medical Director and the medical staff, as well as scheduling/revenue cycle for the Imaging Services Department. Ensures compliance and accreditation for the Molecular Imaging to include Quality Assurance and Performance Improvement. In conjunction with Associate Administrator of Ancillary Services, leads the strategical development and growth for the Theranostics Institute in the compliance with organizational goals, departmental clinical services including intraoperative monitoring, and development of special programs.

Essential Duties:

• Facilitates the development of the Molecular Imaging/Theranostics Program through coordination, growth, and marketing initiatives with appropriate entities across the inpatient and outpatient system of care. Leads multi-disciplinary committee to align on Program strategy/tactics for new innovative therapies, technology, and capital investment.
• Participates in a multidisciplinary approach for the development of strategic initiatives, tactics, and implementation plan in partnership with senior executives, nursing leadership, shared services management, and physician leadership.
• In partnership with Norris Cancer Hospital leadership, assists with execution of site-based strategic initiatives and tactics to improve imaging services. This position will serve as primary contact for Norris’s hospital leadership/operations .
• Develops and implements ongoing quality and operational process improvements through the demonstration of quantifiable clinical and operational outcomes, safety management, and operational efficiency in collaboration with nursing and operational leaders.
• Monitors space and resource utilization to support requirements. Oversees a staff of approximately 25 FTEs and an annual operating gross revenue budget of ~ $89M and expense budget of $8M. Ensures budget targets are achieved for both revenue and expense.
• Participates in, and when necessary, collaborates to develop new programs and marketing plans for the program according to identified need.
• Prepares and submits operational and capital budget recommendations for assigned program for Senior Leadership approval; revises as appropriate. Reviews, modifies, and approves budget recommendations of assigned modalities, programs or sections as part of operational budget. Monitors assigned budget(s) and adheres to budget and productivity guidelines.
• Supports continuous and ongoing customer satisfaction through the service excellence standards.
• Participates in the selection of new program team members, orients, and trains new team members. Ensures competence of assigned team members and compliance with regulatory requirements, organizational policy, and performance requirements. Forecasts staffing needs, defines position requirements and ensures team member development needs are met.
• Ensures the Joint Commission and regulatory standards are met across all services.
• Cultivates, coordinates, coaches, and supports program operations in collaboration with physician and nurse leadership to create culture of world class service excellence across the inpatient and outpatient care continuums, as appropriate. Plans short- and long-term changes that improve the efficiency in the delivery of patient care.
• Assists with maintenance of information systems and all procedural statistics as determined necessary for quality, outcomes, growth and development.
• Partners with physician leadership to maintain and build new internal and external physician relationships.
• Provides recommendation and input into the program annual goals consistent with institutional goals, needs of the community, and future directions of healthcare. Creates updates and maintains program metrics and analytics reporting process, including the communication of such metrics and analytics.
• Directs the development, enhancement and maintenance of information systems through subordinate computing staff to support operations. Ensures that internal systems complement University-wide systems and that information is reconciled on a regular basis.
• Oversees billing operations through subordinate staff, ensuring maximum net revenues, efficiency and effectiveness in collecting accounts receivables.
• Achieves customer satisfaction with service delivery. Acts in a timely manner to remedy complaints. Supports efforts to investigate feedback comments to determine customer satisfaction and initiates appropriate follow up.
• Develops and maintains a highly engaged workforce and ensures a talent strategy is in place for key leaders.
• Updates job knowledge by participating in educational opportunities; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices, participating in professional societies.
• Performs other duties as assigned.

Required Qualifications:

• Bachelor's degree Scientific Discipline or related field. OR
• Specialized/technical training Graduate of Accredited School of Nuclear Medicine Technology

• 1 year Experience as Nuclear Medicine or PET Technologist
• 5 years Experience in a leadership position of a Nuclear Medicine or PET Department

• Proven track record of successfully managing complex projects from early development through clinical proof of concept.
• Strong leadership, strategic vision and guidance.
• Strong interpersonal skills.
• Demonstrates ability to work independently with minimal direction and supervision.
• Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.
• Committed to excellence in patient care and customer service.
• Excellent analytical, problem-solving, planning and evaluation skills.

Preferred Qualifications:

• Master's degree Healthcare Administration, Business Administration, or related field.
• 1 year Previous experience in an administrative position at academic system or complex health program that included Molecular Imaging.

Required Licenses/Certifications:

• Certified Nuclear Medicine Technologist (CA DPH)
• Advanced ARRT or NMTCB Certification
• Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

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