Position Overview
The Billing Manager is responsible for providing leadership and overseeing the daily operations of the billing function for Aveanna Healthcare. Functions under the responsibility of Billing include submitting claims to the appropriate payers in a timely, compliant and accurate manner. The Billing Manager reports to the Director of Billing.
Essential Job Functions
Support, oversee, and manage the performance and productivity of the team as it relates to billing activities and pre-defined goals/targets, while providing continual feedback and guidance to the team.
Strive to maintain low levels of unbilled, unworked and rejected claims.
Manage all billing functions in the corporate office to ensure all claims are generated and submitted to the appropriate payers in an accurate, complaint and timely manner.
Work with payer representatives, vendors and other departments and locations to resolve outstanding billing issues; assist in the coordination of billing operations and delegate responsibility to employees as appropriate.
Ensure daily reconciliation of electronic claim files.
Develop and maintain “super user” capabilities in Aveanna applications and all other related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department.
Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourage and support employee decision-making within his or her scope of responsibilities.
Work with the Training department to develop and deploy training for new employees and provide ongoing training as needed.
Develop and revise department policies and procedures as required.
Complete annual performance reviews for employees and provide timely feedback to employees and address performance/quality and training issues as appropriate.
Deliver positive patient experience.
Liaise appropriately with peers across the system; work with A/R department to communicate trends and suggest process improvements.
Complete disciplinary action as required.
Adhere to Aveanna organizational policies and procedures for relevant location and job scope.
Perform any special assignments as requested.
Requirements
Bachelor’s degree from a recognized college or university OR
At least five (5) years of related Revenue Cycle experience.
Clear understanding of the impact billing has on Revenue Cycle operations and financial performance.
Knowledge of government and non-government third party benefit and coverage rules.
Ability to craft, communicate, and align teams to the established departmental and corporate vision, by utilizing the capacity to simultaneously balance both the big picture strategic perspective and attention to detail.
Act as an enthusiastic coach and leader with demonstrated ability to recruit, mentor, train and develop employees, and monitor performance.
A demonstrated ability to use PC based office productivity tools (e.g. Microsoft Outlook, Microsoft Excel) as necessary and PC based financial tools (spreadsheets, data bases, financial planning software and graphics, Microsoft preferred) effectively for analyses and presentations; general computer skills necessary to work effectively in an office environment.
Preferences
At least five (5) years of related Revenue Cycle Billing experience.
At least three (3) years of supervisory experience preferred.
Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries at all times
Attention to detail
Time Management
Ability to remain calm and professional in stressful situations
Strong commitment to excellence
Quick-thinking and astute decision making skills
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Physical Requirements
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must have strong sense of smell and touch
Environment
Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
