Job Abstract

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Provider Services - Agreements Processor

What We're Looking For:

Under general supervision, the Agreements Processor is responsible for processing and maintaining agreements between Crystal Stairs, Inc. and providers of child care services, both licensed and exempt, covered under the CalWORKS and Alternative Payment Child Care Subsidy Programs. The ideal candidate will support the Provider Services Unit in the following ways:

1. Communicate, verbally and in writing, provider agreement processes and explain requirements to child care providers.
2. Determine child care provider's qualification and enter provider information into database software.
3. Review and analyze provider and parent information and documentation provided as it relates to satisfying the agreement requirements and organizational/department policies.
4. Respond to provider, parent, and internal inquiries regarding provider agreements.
5. Prepare communications to providers/Case Management/ Resource & Referral regarding status of provider agreements and supporting documentation.
6. Complete verification checklist for each completed agreement and submit for review and approval.
7. Maintain relevant provider databases and perform data entry functions for address changes, special need rates, Trustline Registration, etc.
8. Update case notes and statuses.
9. Research and resolve any pending agreement issues.
10. Process canceled, abandoned, and fraud agreements, as necessary.
11. Participate in work groups, committees, and ad hoc groups, as needed.
12. Perform other duties as assigned.

• Minimum high school diploma or equivalent is required. Two years of college-level coursework is preferred. Related work experience in human services/client/vendor management/contracts administration area may be substituted for college level education.
• Two years experience working in the contract administration area preferred.
• Strong time management and organizational skills.

Total Package of Benefits

• Medical/ Dental/ Vision - 95% Paid by Crystal Stairs
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org