#xa 0;Operational support of the procurement process and driving value to our clients through the delivery of visibility and Insight Into services spend. Triage incoming requirements to determine the most appropriate engagement type. Assist client with establishing or extending Statements of Work (SOW) and associated resource assignments. Confer with suppliers to gather required information, to include price, delivery schedules and key project terms. Manage primary customer support activities in... more details
Job Description
The Procurement Specialist I is responsible for the operational support of our procurement program teams driving value to our clients through transaction and sourcing processes and working towards delivering our clients with visibility and insight into their services spend.
Responsibilities:
Operational support of the procurement process and driving value to our clients through the delivery of visibility and Insight Into services spend.
Triage incoming requirements to determine the most appropriate engagement type.
Assist client with establishing or extending Statements of Work (SOW) and associated resource assignments.
Confer with suppliers to gather required information, to include price, delivery schedules and key project terms.
Manage primary customer support activities including quality review of service provider and timekeeping and milestone tracking activities via the VMS tool, or other applicable technology.
Develop, maintain and influence relationships with the client, as well as within AGS.
Manage client expectations through timely feedback and proactive communication.
Identify risk situations and coordinate with management.
Assist in collection of data related to the performance of suppliers.
Structure and distribute Requests for Information (RFIs) to gather supplier qualification data and information.
Process focus to ensure that client expectations and SLAs are being exceeded.
Field questions from clients and handle or escalate as appropriate.
Maintain and update monthly activity and performance reports including program audit reports, SOW/project activity reports, invoice reports, etc.
Constant and professional interaction via email and phone with client, suppliers, and other partners.
Engage internal stakeholders to understand business objectives and desired outcomes for technology enhancements.
Ensure all projects are closed in the system when notified of an end of engagement; ensure security department is notified of end of assignments, if applicable.
Qualifications
Experience in high volume coordination activities.
At least one year of customer-facing / service provider experience, in any industry.
Consistently exhibits excellent verbal and written communication skills.
Advanced analytical and problem-solving skills.
Strong documentation and follow-up skills.
Able to stay organized and manage time effectively.
Strong knowledge of MS Office tools, VMS and/or e-Procurement tools and PC skills.
Ability to work independently, with some direction.
Competent demonstration of the Source-to-Pay process lifecycle.
Able to interpret procurement data and make high level recommendations.
1-3 years of procurement process-related experience.
Bachelor’s degree preferred.
Customer focus and understanding of high level of service delivery.
Excellent verbal and written communication skills.
Accuracy and efficiency in high volume coordination activities.
Advanced analytical and problem-solving skills.
Strong data competency specific to spend analysis.
Ability to derive “data stories” from structured data elements to enable and drive decision making.
Able to interpret complex data and distill down to meaningful and consumable elements.
Excellent documentation skills, with high attention to detail and accuracy.
Demonstrable knowledge of procurement and/or sourcing processes.
Experience with VMS and/or eProcurement suite technology functionality to process requirements and Statements of Work (SOWs)
Competency of contract terms and relationships between MSAs, SOWs and Purchase Orders.
Foundational knowledge of the MSP value proposition, and its relation to management of services spend.
Procurement concepts and basic negotiation skills.
Additional Information
At AGS, we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.
The salary range for this position will be $50-65K plus bonus, commensurate with experience and qualifications. This position can be located in Burbank CA, New York City NY, or Seattle, WA and those areas are subject to a market adjustment relative to skillset and location.
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