Job Abstract

What are we looking for?

Assists with providing computer hardware and software support for multiple Synthomer locations across North America.

What you'll own in this role...

• Troubleshoot issues with computers, printers, mobile devices and audio/visual equipment.  

• Log tickets and thoroughly document actions taken.

• Provide support through multiple channels including phones, ITSM tool and Microsoft Teams

• Escalate unresolved tickets to the appropriate level 2 and 3 teams

• Complete all projects potentially assigned

• Help with new employee hardware and software setups

• Come into the office as necessary for specific tasks

What you'll need to be successful...

• General knowledge of PC hardware and software

• Strong written and oral communication skills

• Good organizational skills

• Solid record of academic achievement – minimum of 3.0 GPA

• Current Sophomore or Junior majoring in Computer Science, Information Technology, Engineering, or Business Information Systems.

• 0-1 years of experience

•Office environment, regular attendance is required. May require off-shift work hours as job demands

Qualifications that can set you apart...

• Help Desk Support

• Experience with an ITSM or ticketing tool

• Strong written, verbal, analytical and interpersonal skills required

• Must display maturity and a high level of professionalism.

• Experience with troubleshooting computer/network issues is a plus.

Why Synthomer?

We are ambitious!
We have grown significantly – both organically and inorganically. We are a FTSE 250 listed company, 22% of our revenue comes from newly commercialized products, and we’re recognized in the top-quartile for chemicals manufacturing safety.?

We believe in high challenge, high support!
We are keen to let you contribute in real roles from day 1. We expect a lot, but offer a lot, too. This includes onboarding, induction and learning events, networking opportunities, mentoring and personal development planning. So, be up for an inspiring long-term career adventure.?

We personalize our approach to development!
At Synthomer, you won't find generic career tracks or development programs but rather a one-size-fits-one approach to employee development. We'll partner with you to ensure you have the right experiences that build your capabilities and accelerate your career growth.