Job Abstract

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

About our Program

Housing services program, assisting housing facilities Shelter Plus, Care/Homeless Section 8 programs, contract compliance, and outreach. Coordinating housing searches, permanent housing placements, eviction prevention and all other duties assigned

What We Offer

• Pay Range: $66,560 to $71,611 annually. Compensation may vary based on skills, experience, education, and location.
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

POSITION SUMMARY:

Program Type: Housing
Population Served: Adults

Scheduled Hours per Day: Monday-Friday 8:30am-5pm

Supervises housing services program, responsibilities include but not limited to supervising assigned staff, housing facilities, Shelter Plus Care/Homeless Section 8 programs and contract compliance, outreach/screening of candidates and application process including tracking of outcomes; Annual Progress Report documentation, coordinating housing searches, permanent housing placements, eviction prevention and all other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides technical assistance, housing orientation/trainings and monthly team meetings for new and existing staff throughout Pacific Clinics in relation to all Master Lease properties and Shelter plus Care / Homeless Section 8 programs.

• Supervises delivery and quality of consumer housing services related but not limited to: referral procedures, eligibility requirements, Section 8 programs and assigned housing facilities in accordance with Housing and Urban Development (HUD) regulations, federal guidelines and Clinics’ policy.

• Supervises daily operations, assigned housing staff, productivity, caseload, work assignments, timesheets, vacation, mileage, etc. in accordance to Clinics’ policy and procedures and contractual requirements.

• Maintains positive relationships with all existing landlords, local housing authorities, stakeholders, community partners, consumers and employees.

• Oversees the implementation of assigned consumer Social Events and collaborates with private and community donors to meet event needs to ensure success.

• Collects inputs and maintains program and consumer data to generate departmental housing reports as required.

• Supervises assigned Section 8 contracts to ensure maximum utilization and monitors housing charts to maintain compliance in accordance with HUD regulations, federal guidelines and Clinics’ policy.

• Supervises and monitors that all housing authority reports related but not limited to annual certification, monthly / quarterly reports, annual progress reports are accurate and submitted within required deadlines in accordance with HUD regulations, federal guidelines and Clinics’ policy.

• Acts as housing authority liaison to troubleshoot, maintain contract compliance, build partnerships and seek additional housing certificates and/or vouchers for Clinics’ consumers.

• Supervises referral process for all assigned housing facilities to ensure that consumers meet eligibility requirements and that all required documentation is completed in accordance to funding source and Clinics’ policy.

• Supervises and monitors that assigned housing facilities are operating and maintained in accordance with department beautification, operational, service standards and Clinics’ policy.

• Supervises and monitors that consumers residing in assigned housing facilities are in compliance with rules, rental agreements and takes appropriate action for those who are non-compliant.

• Maintains full bed capacity, inventory of furniture and appliance purchases for all assigned housing facilities.

• Attends and participates in staff meetings to provide input towards program development and staff training.

• Ensures the timely submission of all performance appraisals, new hire and termination paperwork and other employee status changes within the division including informing HR of employee leaves of absence, work-related injuries and employee incidents.

• Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.

• Reports to work on time and maintains reliable and regular attendance.

• Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.

• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.

• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

ORGANIZATIONAL RELATIONSHIPS/INTERACTION:

Supervise employees and perform supervisor responsibilities in accordance with the Clinics’ policies, procedures and practices.

Initiate and maintain professional interactions and communication with Clinics’ employees and/or others.

Position works as part of a multidisciplinary team and interacts with all levels of organizational staff and management; outside auditors and/or Agency vendors.

Leadership

• Communication – Effectively and consistently communicates contract and compliance directives to staff. Encourages interactive discussions and maintains an open-door policy. Ensures that all staff within the program are properly educated and informed about matters relating to the Agency, program, and division.

• Relationships and Attitude – Models professionalism by maintaining effective working relationships, following all policies and procedures and approaching challenges with a proactive and positive attitude. Also develops strong, trusted relationships with colleagues and customers.

• Attendance –Models good attendance by adhering to their regular work schedule and at times working additional or varied hours to accommodate workflow.

• Problem Solving – Ability to analyze problems and implement acceptable solutions.

• Confidentiality - Maintains the confidentiality of all business documents and correspondence

EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS:

• Bachelor’s degree in a mental health related field and/or three (3) years of related experience in the areas of case management, housing and working with the homeless population.

• Previous supervision experience is highly desirable.

• Demonstrated ability in processing paperwork, documentation and tracking within required timeframes.

• Excellent community outreach skills.

• Ability to communicate effectively both verbally and in writing.

• Establish and maintain effective working relationships with coworkers, clients, and community agencies.

• Ability to coordinate housing activities in multiple service sites both within the agency and in the community.

• Must possess a valid California Driver’s license and maintain an insurable driving record under the Clinics' liability policy.

PHYSICAL DEMANDS:

While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach and local business travel is required.

SITE SPECIFICS:

A review of this description has excluded the marginal functions of the position that are incidental to job performance of the fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by his or her manager and/or supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

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Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.