Job Abstract

Established company is seeking a Customer Service Rep for an immediate fill in the greater Pasadena, CA area! Pay range: $19-23/hr.

Responsibilities:

• Handling customer inquiries and resolving complaints in a timely manner
• Providing product or service information
• Processing orders and returns as required
• Managing and maintaining customer accounts accurately
• Escalating complex issues to higher level support
• Continuous follow up with customers and maintain customer satisfaction
• Heavy data entry/documentation recording customer interactions, inquiries, complaints, and resolutions

Qualifications:

• Previous customer service experience required
• Excellent communication skills
• Problem solving and time management skills
• Knowledge of CRM systems and computer fluent
• Strong data entry skills and attention to detail

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.