Job Abstract

Manager, Horizontal Delivery Lead for Line of Business/Business Area Learning

At Capital One, guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Are you interested in joining a team of best-in-class learning professionals who enable game-changing business results by providing cutting edge learning programs and solutions that unleash greatness in our associates? Here at Capital One, you have the opportunity to work in an environment in which the business truly values the strategic learning partnership.

The Line of Business/Business Area Learning (LOB/BA) Team is seeking a delivery lead who can bring strategic and innovative ideas to connect and engage the team.  In this horizontal role, you will guide strategy & delivery for the team. The ideal candidate has proven experience leading teams and cross-functional team projects and processes in a well-managed way. They should be excited about the opportunity to influence strategic direction and decisions that impact all our lines of businesses and business areas using a data-backed approach. We are looking for a strategic thinker who can distill many ideas into a high impact, prioritized set of problem statements, craft a go forward recommendation and project plan for tackling, make prioritization recommendations to the LOB/BA Learning Lead and Leadership Team, and drive cross-functional work across Capital One U. You will also help drive the well-managed execution of our team’s strategy by partnering to refine and operationalize OKRs, manage various work streams, lead multiple projects time and deliver on critical change management processes. 

Main Responsibilities:

• Forge continued connection across our different business areas in key focus areas such as learning strategy planning, data synthesis and recommendations, associate experience strategy, and team operations

• Partner closely with the LOB/BA Leadership Team on change management approaches that influence and drive cross-functional work across our offerings

• Refine and optimize our data-backed, consistent approach to evaluate business offerings and support by getting the team on a rhythm and iterating on our operating model

• Drive the ongoing creation of a consistent, highest quality content library to support leaders and associates across all lines of businesses and business areas

• Provide leadership delivery support to the LOB/BA Learning Team lead to advance the LOB/BA Learning strategy and provide direction to team-wide processes. 

• Develop & drive a roadmap to support transformation efforts, and generally evolve how we plan & prioritize work.

• Support the LOB/BA Learning Lead and Leadership Team to develop a point of view on where the businesses across Capital One are going and what the future of business area learning is across the industry

• Support the well managed execution of our Associate Recognition and People Leader Development Strategies 

• Help lead and guide team in engagement and enablement activities including AAS analysis, team communications and connection pod meetings

• Planning for and executing on full team and leadership team routines; facilitating meetings where needed.

• Identify best practices on engagement models and stakeholder interaction with key groups who interact with our team 

• Connect across our LOB/BA Learning teams to drive work including project planning and monitoring, reporting out on results/milestones, and evaluating success

• Lead and guide team engagement activities including AAS analysis, team communications, committees, and our team meeting forums

• Connect across our broader Capital One U team on department-wide initiatives (e.g., TM/PM, communications)

• Serve as a people leader to assist with the above efforts, empowering and inspiring the team to deliver their best work each day

• Balance the needs of the organization, leaders, and associates to deliver against a robust cross-functional agenda

• Utilize impeccable judgment, relationship building skills, and customer focus

"We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role"

Basic Qualifications:

• At least 4 years of project, process, or program management, client facing/consulting experience, or a combination 

• At least 2 years of experience in Google Suite products (Sheets, Slides, Docs)

Preferred Qualifications:

• At least 2 years of people leadership experience

• At least 5 years of program management, client facing/consulting experience, or a combination 

• At least 3 years of experience in Human Resources or Human Capital Consulting

• At least 2 years of experience in a horizontal/delivery function

• At least 2 years of experience in learning and development

• Significant experience analyzing metrics, trends, and survey data, and using them to make strategic changes

• Knowledge and experience utilizing project management tools and techniques (Jira)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).