Job Abstract

Sr. Director, Design, Small Business Bank

We’re seeking a Sr. Director of Design to define and deliver industry-leading banking experiences, helping small business owners manage their money and optimize their cash flow effortlessly so they can spend more time focusing on growing their business. 

You will lead established design teams across Acquisition, Onboarding, Servicing and Transformation agendas. The teams you lead will be helping small business owners and their employees find the right banking solutions, manage their payments, improve their cash flow, and receive exceptional service in banking across channels. You will collaborate with talented teams across a range of disciplines to transform the technology, data and platforms that power small business experiences.

As a strategic leader, you will operate at the intersection of customer experience, technology and business strategy to uncover and co-create compelling, data-driven experiences in partnership with product and technology teams. You will lead your team through developing experience insights, setting strategy, and rigorously refining UX/UI and content design to deliver on Small Business Bank objectives with world-class design quality. And you'll do it all in a collaborative environment that encourages you to build relationships, take on new responsibility, and promotes continuous learning. As part of a broader design leadership team focused on small business, you will play a key role in highlighting cross-lob intersection points and multi-product opportunities for bank and card.  

What You’ll Do: 

• Lead the small business banking design team and multidisciplinary program teams deliver high performing omnichannel experiences to market (across web, mobile, voice, in person and more) 

• Partner with business, technology, marketing, and analytics leaders and executives to shape product strategy with market intelligence, customer insights, and performance analytics.

• Shape and evolve operating models including program planning, resourcing and effective collaboration across product, design, marketing, analysis and technology teams.

• Influence senior executives and manage  high-level internal and external stakeholder and partner relationships, effectively working with partners and teams across various teams & geographies 

• Forge relationships with lines of business outside of the small business bank to identify dependencies, build upon existing patterns and platforms and identify opportunities for joint experiences.

• Develop and guide industry leading design talent, evaluating and coaching people and performance against a high bar.

• Advocate for user centricity and communicate concrete experience value and results across the organization.

Our ideal candidate will have the following experience and skills:

• Deep experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market and in-market optimization

• Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.

• Deep experience interfacing with executive leadership (VP through C suite) to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments

• Proficiency with designing and launching business to business (“B to B”)and business to consumer (“B to C”)  products, services and experiences to market

• Proficiency with web and mobile technologies and platforms–navigating technology considerations and constraints to drive sound product and experience decisions

• Proficiency in business case development in whitespace thinking–grounding product and experience decisions to business value

• Exceptional written and verbal communication skills

• Exceptional interpersonal skills and relationship building across complex organizations

• Exceptional people management and development skills

• Exceptional workshop and meeting facilitation skills

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 12 years professional experience in design

Preferred Qualifications:

• 10+ years experience in a role leading teams across UX, UI, strategy, content, and research 

• 5+ years experience in business to business or fintech

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $272,600 - $311,200 for Sr. Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).