Job Abstract

Duty Manager

JOB DESCRIPTION *

Position Summary

Employee is responsible for the direct oversight of supervisors, and front-line employees on his or her designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that supervisors and front-line employees are complying with all safety, quality, and compliance standards established by the Company, by our Clients, and by regulatory authorities.

Essential Duties

Monitor and maintain staffing levels with the assistance of the local Human Resources Department.

Accommodate increased / decreased client staffing requests.

Foster deep and meaningful relationships with our client representatives. Visit our clients frequently to discuss outstanding issues, concerns, and opportunities.

Inspire and motivate others to do well.

Ensure we meet financial targets through effective scheduling and time management.

Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.

Deliver world class training programs that ensure your team members remain attentive to each passenger’s personal needs.

Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.

Manage daily schedules.

Maintain communication with Shift Managers/Supervisors to maintain optimum staffing levels.

Effectively coach, counsel, and discipline employees.

Work with Safety Quality Manager to ensure the safety and security of the operation.

Set positive, professional example for workforce.

Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Perform other duties as assigned.

*Job duties may be modified at any time.

MINIMUM REQUIREMENTS *

College degree or similar work experience required.

Ten (5) years demonstrate customer focused experience.

Five (2) or more years of management experience.

One (1) or more years of budgeting, expense control and scheduling experience.

Excellent communication and leadership skills.

Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check.

Individual must also provide driver’s license information so that the Company may conduct a motor vehicle history check.

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)