Job Abstract

The Operations Manager is responsible for the ongoing activities of a designated unit or work group and oversees the professional, technical, supervisory, and/or production personnel assigned thereto.  The Operations Manager adapts plans and adjusts priorities to align with the strategic direction of Operations overall, the availability of resources, and production challenges that may occur from time to time.  S/He provides technical guidance to employees, colleagues, and customers, as needed, and fulfills compliance and risk management responsibilities within assigned areas of responsibility.
 
RESPONSIBILITIES:

• Works through assigned staff to deliver accurate, efficient, and timely results that comply with Bank policy/procedures, including Compliance and Risk Management requirements.
• Creates and maintains a positive and professional work environment for assigned staff, including the provision of training and feedback necessary to develop subordinates capable of assuming additional responsibility within the organization.
• Works with support staff, both internal and vendor-based, to address production problems and provide enhanced service through controlled changes to system parameters, procedures, workflows, and available options.  Ensures all changes are tested, documented and communicated prior to implementation.
• Provides input to annual budgets and ensures that controllable expenses, including compensation, supplies, travel, and telecommunications are reasonable and appropriate.
• Analyzes and reports on service levels, key volume indicators, and key risk indicators as may be defined from time to time.  Recommends and, in some cases, initiates action to address adverse performance issues.
• Understands and assesses risk and compliance issues within assigned area of responsibility and reports/resolves them, as appropriate; is aware of reasonably anticipated threats and prepares accordingly.