The Clinical Team Supervisor coordinates and supervises therapists, case managers and/or other clinical services staff as assigned by the Program Director. Ensures staff provides mental health services including psycho-diagnostic assessment, group and family therapy services. Coordinates cases with the Department of Mental Health and/or other funding sources/agencies and ensures the delivery of integrated behavioral healthcare. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Ensures that all supervisee... more details
Who We Are
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.
Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.
What We Offer
- Pay Range: $79,104 - $89,086.40 per year. Compensation may vary based on skills, experience, education, and location.
- We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
- Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.
Program Description: Child, Youth, and Family Program is a program of Pacific Clinics - Asian Pacific Family Center. We serve children, youth, and families who have behavioral and emotional concerns within the San Gabriel Valley. We are a multilingual, multicultural, and multidisciplinary team of highly trained professionals. CYF Program languages include English, Mandarin, Cantonese, Taiwanese, Vietnamese, and Cambodian.
POSITION SUMMARY:
The Clinical Team Supervisor coordinates and supervises therapists, case managers and/or other clinical services staff as assigned by the Program Director. Ensures staff provides mental health services including psycho-diagnostic assessment, group and family therapy services.
Coordinates cases with the Department of Mental Health and/or other funding sources/agencies and ensures the delivery of integrated behavioral healthcare.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Ensures that all supervisees provide an array of quality services to assist consumers in reaching their optimum level of functioning and improved quality of life.
• Provides supervision of clinical hours for staff pursuing licensure.
• Ensures staff includes a consumer and family-centered approach to services in all treatment activities.
• Ensures that all client assessments and treatment or case management service plans address impairments and strengths and are consistent with the consumer’s diagnosis.
• Ensures that consumers receive access to timely services including crisis intervention.
• Participates in the recruitment, selection, hiring and training of program staff.
• Provides routinely scheduled supervision and consultation to staff adhering to ethical/legal HIPAA standards of practice, Pacific Clinics mission and core values, in enhancing professional growth and development.
• Participates in the development of program policies and procedures.
• Performs two chart reviews per staff per quarter consistent with Agency’s and Division’s requirements.
• Ensures charting and paperwork meet Agency, quality assurance and funding source requirements.
• Ensures program productivity standards are met through ongoing supervision addressing barriers as they arise.
• Attends all Agency meetings and in-service trainings as required.
• Collaborates and consults with community partners to ensure consumers’ needs are met.
• Provides after-hours on-call crisis response/consultation.
• Works with the treatment team to provide appropriate coordinated care services to clients and their families.
• Works with a multicultural team sensitive to the cultural and linguistic needs of the clients and families served.
• Attends and participates in staff meetings to provide input towards program development and staff training.
• Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.
• Reports to work on time and maintains reliable and regular attendance.
• Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.
• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
• Performs other duties as assigned.
For positions that perform clinical services:
• Conducts family-centered, strengths-based, culturally competent individualized intakes / assessments gathering information from family, consumer, significant other and involved agencies in the office or in the field as appropriate.
• Considers substance abuse and/or co-occurring disorders in treatment plans.
• Completes Service and Coordination Plans, progress notes, and other DMH required documentation in a timely manner and meets the standards of the Department of Mental Health Short/Doyle Medi-Cal, Pacific Clinics and its funding sources.
• Provides rehabilitative services to clients and/or their families which might include assistance in restoring or maintaining a client’s functional skills, daily living skills, social skills, medication compliance, and linking up to needed community services and support resources.
• Provides outreach, advocacy, and rehabilitative services needed for ongoing cases and in crisis intervention.
• Provides case management, which might include obtaining client information, identifying needs and problems, linking clients and their families to appropriate resources.
• Works with the treatment team to provide appropriate coordinated care services to clients and their families.
Clinical Supervision:
• Review clinical notes and billing documentation to ensure inclusion of all information required for regulatory billing requirements
• Timely review and approval of notes.
• Guides staff and interns in the development of their work plan, assigned duties responsibilities and scope of authority
• Consults with staff on problems relative to their clients
• Performs managerial duties including, but not limited to: assigning and reviewing progress of assignments, conducting performance appraisals, developing higher levels of expertise in staff members by encouraging further education, participation in seminars and providing learning opportunities within the program.
• Identifies staff training needs and ensures development and implementation Participate in delivering training sessions to meet the needs of staff.
• Works closely with QA department to support documentation compliance.
• Takes a lead role in internal clinical documentation audits.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
ORGANIZATIONAL RELATIONSHIPS/INTERACTION:
Supervises employees and performs supervisor responsibilities in accordance with the Clinics’ policies, procedures and practices.
Initiates and maintains professional interactions and communication with Clinics’ employees and/or others.
Works as part of a multidisciplinary team and interacts with all levels of organizational staff and management; outside auditors and/or Agency vendors.
Leadership
• Communication – Effectively and consistently communicates contract and compliance directives to staff. Encourages interactive discussions and maintains an open-door policy. Ensures that all staff within the program are properly educated and informed about matters relating to the Agency, program, and division.
• Relationships and Attitude – Models professionalism by maintaining effective working relationships, following all policies and procedures and approaching challenges with a proactive and positive attitude. Also develops strong, trusted relationships with colleagues and customers.
• Attendance –Models good attendance by adhering to the regular work schedule and at times works additional or varied hours to accommodate workflow.
• Problem Solving – Ability to analyze problems and implement acceptable solutions.
• Confidentiality - Maintains the confidentiality of all business documents and correspondence.
EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS:
- Licensed clinician in one of the following categories: Marriage Family Therapist, Licensed Clinical Social Worker, Licensed Professional Clinical Counselor or Psychologist.
- Twelve months post licensure required, 18 to 24 months preferred.
- Meets relevant state licensing requirements for billable services.
- Minimum of three (3) years relevant experience working with chronic and severe mental illness.
- Minimum one (1) to two (2) years supervisory experience or demonstrated experience leading and/or coordinating the work of other staff.
- Bilingual skills in the appropriate language for the Clinics' clients is highly preferred and in some instances required.
- Must demonstrate ability to work as part of a multidisciplinary team.
- Demonstrated ability to work in Windows environment (including Word and Excel).
- Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.
PHYSICAL DEMANDS:
While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach is also required.
SITE SPECIFICS:
A review of this description has excluded the marginal functions of the position that are incidental to job performance of the fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by his or her Manager and/or Supervisor.
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Equal Opportunity Employer
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.
