Welcome & acknowledge all guests outlined by Terranea Standards. To understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction. To make the Manager aware of guest feedback. To follow specified procedures to properly set-up pool stations and perform side work on a daily basis. To ensure the cleanliness and condition of all glasses, dishes, utensils used in pool-side service. Keep the pool area clear of used dishes, glassware, utensil... more details
Server - Resort Pool (Part Time)
Job LocationsUS-CA-Rancho Palos Verdes
ID2024-5836
Category
Food and Beverage
Position Type
Regular Part-Time
Min
USD $16.00/Hr.
Overview
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.
Responsibilities
Welcome & acknowledge all guests outlined by Terranea Standards
To understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction
To make the Manager aware of guest feedback
To follow specified procedures to properly set-up pool stations and perform side work on a daily basis
To ensure the cleanliness and condition of all glasses, dishes, utensils used in pool-side service
Keep the pool area clear of used dishes, glassware, utensils and unused towels at all times
Maintain cleanliness of the pool deck
Follow all Terranea cash handling and credit card policies as they relate to MICROS
Practice safe work habits at all times to avoid injury to self and others
Answer questions and help guide guests through the menu
Serve food courses and alcoholic beverages to guests in a timely manner
Record transaction in MICROS system at time of order
Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability along with meal requirements, allergies, dietary needs, and special requests to the kitchen
Check in with guests to ensure satisfaction with each food course and/or beverages
Complete closing duties, including restocking items, turning in a requisition
Present physical and accurate check to guests and process payments
Ensure uniform and personal appearance are clean and professional
Run food and bus tables when you find extra time
Anticipate and address guests` service needs
Speak with team members and guests using clear and professional language
Develop and maintain positive working relationships with others and support your team to reach common goals
Ensure adherence to quality expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Thank guests with genuine appreciation
Perform other reasonable job duties as requested by Supervisors
Extend courteous salutations when guests leave outlet an invite them to return
Additional Duties & Responsibilities:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Monitor all guest activity in assigned work area; be alert to any sign of trouble
Ensure safety of guests and enforcement of pool rules/ precautions according to department standards
Secure storage areas
Maintain complete knowledge of:
Daily house count, VIPs in-house, arrivals/departures
Scheduled group activities and locations within hotel
All hotel facilities and services
Hours of operation of each outlet
All safety and sanitation regulations for Pool facility
Qualifications
Experience. Must meet the legal age requirement to serve alcohol. Previous experience passionately providing food and beverage service to others preferred.
Knowledge. Alcohol service and Food Handler certifications are required. Familiarity of restaurant terminology and food service techniques preferred.
People Person. The best part of serving others is creating experiences for them that go beyond the expected.
Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
Compensation
Base Pay Start Rate: $16/Hr. +Tips!
We offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
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