Job Abstract

$20.29 / hour

As a Guest Experience Supervisor (Scary 13) at Knott's Scary Farm, you will play a vital role in ensuring our guests have a safe, enjoyable, and memorable experience during their visit.  You should be able to comfortably and confidently deescalate challenging guest-facing situations while providing exceptional guest service and maintain a high level of professionalism and enthusiasm.  Previous experience in guest service or hospitality is preferred.  This role is compensated at a rate of $20.29/hour

Knott’s is an equal-opportunity employer. Performers must be at least 18 years old. We support a drug-free workplace and perform pre-employment substance abuse testing, physicals, and background checks.

KNOTT'S SCARY FARM EVENT DATES ARE AS FOLLOWS*:
(September) 19, 20, 21, 22, 26, 27, 28, 29,
(October) 3, 4, 5, 6, 10, 11, 12, 13, 17, 18, 19, 20, 24, 25, 26, 27, 31,
(November) 1, 2
*Event dates are subject to change

Responsibilities:

• Maintain the quality of the show from opening to closing, ensuring that each performance is consistent and follows the set guidelines predetermined by Scary Farm management
• Maintain the highest quality of the show for our guests by ensuring the venue is set/ready/open each night
• Move or change the location of talent positions (due to the lack of staffing/emergencies, safety) to ensure the same quality of the show for all guests
• Monitoring and keeping a daily schedule for the cast and crew of your venue/area
• Track all scheduling adjustments (overtime, callouts, day off switches, and late/early leave situations)
• Keep detailed notes on the venues/areas productivity and take any corrective actions as deemed necessary
• Notating any issues in performance and reporting them to the correct parties
• Handling any personnel issues with the crew and cast
• Handles issues, employee concerns, guest complaints, special requests, losses, and any other unusual occurrences or situations
• Managing and reporting any guest complaints/concerns/questions
• Notating changes in the operation of cast and crew
• Upholds all policies and demonstrates a commitment to customer service in all aspects of employment
• Providing guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions, and giving accurate directions 
• Maintaining cleanliness and safety in assigned work area, performing all duties in compliance with Cedar Fair Safety guidelines and requirements, and reporting all unsafe or unusual conditions to supervision. 
• Meeting scheduling availability requirements that include nights, weekends, and holidays.  
• Fulfilling attendance requirements as outlined in Cedar Fair's attendance policies. 
• Adhering to Cedar Fair's Rules of Conduct, including specific costuming and grooming standards as outlined in Employee Guidelines and another park/division-specific policies and procedures 
• Other duties may be assigned

• 2-5 years of leadership experience in an entertainment-driven field, Haunt/Themed Entertainment Industry experience a plus
• Demonstrated experience leading a multi-disciplined, diverse team.
• Decision-maker with the ability to work under pressure.
• Demonstrated skills in effective budget and scheduling management.
• Availability to work all assigned rehearsal and event dates that include weekday/weekends nights and holidays. 
• Willingness and ability to wear makeup and costumes for extended periods of time in varying California weather conditions and temperatures.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law 
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, and DMV 
• Ability to provide a record of previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law