POSITION SUMMARY
The Nurse Manager is a skilled and experienced professional Registered Nurse (RN) responsible for excellence in the clinical practice of nursing and the management of patient care. Reporting to the Director of Critical Care and Emergency Department Nursing, the Nurse Manager of Emergency Department and COA has 24 hour accountability for the clinical practice of nursing and the delivery of patient care in the Emergency Department and COA, including the identification and demonstration of abilities to meet special needs and considerations of Age and Population Specific awareness. This role encompasses the development of staff competency through assessment and education, compliance with regulatory and professional standards, improvement of quality, service levels, safety, customer satisfaction and of collaborative relationships. This position requires the full understanding and active participation in fulfilling the Mission of Martin Luther King, Jr. Community Hospital. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support Martin Luther King, Jr. Community Hospital's strategic plan and the goals and direction of the quality and performance improvement process activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Demonstrates positive interpersonal relationships in dealing with peers, physicians, and other customers to promote an efficient teamwork and quality patient care: interpersonal complaints are remedied in a mature fashion; works at establishing good rapport and professional working relationships with all department staff; maintains appropriate interdepartmental communications; able to identify interdepartmental problems and resolve them promptly at the manager level.
2. Ensures compliance with all applicable local, state and Federal regulatory and accreditation requirements including but not limited to Medicare, Medicaid, and The Joint Commission (TJC). Ensures departmental adherence to all organizational requirements as they may relate to Patient Safety, Quality Services and improving the Patient Experience.
3. Participates in hospital committees and unit specific multidisciplinary conferences, as well as unit staff meetings: distributes staff meeting minutes in a timely manner.
4. Implementation of unit specific Quality and Performance Improvement Plan, completes monitoring forms and reports findings to Emergency Department Manager of Operations.
5. Models leadership and promotes professionalism to assist staff in developing the following: priority setting; team work; flexibility; coordination of activities; organizational skills; delegation; and behaviors consistent with MLKCH Mission & Values.
6. Facilitates patient progress through the health care system: assists staff in identifying patient's specialized needs and finding the appropriate resources to meet patient's needs; intervenes in interdepartmental patient care issues which impact the patient's movement through the system; advises staff in development of patient plan of care; communicates frequently with the House Supervisor for the coordination of room assignments and staffing; initiates, coordinates, directs ACLS protocols in the unit.
7. Completes schedule for unit(s), assuring adequate coverage at all times to meet regulatory requirements.
8. Maintains standard of care by monitoring staff activity and adjusting assignments as needed: monitors orientee's activities and assists preceptors in enhancing orientee’s experience; assist with difficult orientation situations and/or assignment needs; delegates patient care activities to ensure they are completed by the end of the shift; assigns patient admissions and transfers; monitors patient care and provides feedback to staff members on patient care practices.
9. Holds staff accountable for the care of assigned patients; ensures staff education; confers with staff and makes rounds on patients during the shift and as needed; audits patient charts/records for compliance; assesses the patient and family responses to nursing care; performs specialized technical skills related to specific clinical patient population.
10. Ensures compliance with patient classification system according to standards. Reviews Productivity Monitoring Tool per unit guidelines and for accuracy; utilizes professional judgment and data to make staffing decisions; and communicates staffing decisions to the staffing office / Director.
11. Participates in hiring process, which may include: review applications; interviews applicants (potential staff members) after the Director's initial screening; includes shift staff, as appropriate; completes appropriate interview documentation; makes recommendations regarding staffing needs / skill mix.
12. Counsels staff members as indicated by performance or behavior: utilizes steps in progressive discipline in collaboration with Director; documents according to prescribed procedures and maintains an objective relationship with staff; issues are promptly identified and staff counseled during same shift or next working shift; Director is appraised of all staff counseling.
13. Conducts evaluations: completes evaluations within the month of the due date; works with staff to determine their realistic goals; meets regularly with assigned staff throughout the year, providing constructive feedback and direction; maintains documentation of progress of employees.
14. Assess competency, credentials and ensures appropriate orientation to unit for all Registry personnel. Ensures that staff follow the policy and procedure for working with Registry personnel.
15. Develops and uses a system to continuously evaluate and respond to customer concerns. Assures that the Watson Model of Care is implemented in the Emergency Department and COA setting. Collaborates with Care Management in planning for discharge and/or transfer of patients.
16. Promotes staff compliance with hospital safety and emergency procedures on a daily basis.
17. Guides staff in investigation and completion of variance reports and forwards completed reports to Director.
18. Review Payroll: monitors overtime; monitors usage of agency personnel; monitors tardiness and absenteeism.
19. Maintains intimate knowledge of Emergency Department and COA policies and procedures and acts as a resource for the RN's in the department.
