Updated: Apr 12, 2024
Location: Los Alamitos
Job Type:
Department: Case Management-LOM
POSITION TITLE DEPARTMENT: Social Services Case Management
REPORTS TO: Director of Case Management
Ages of Patients Served - Provides patient care or has patient interaction to specific population of patients: (check all that apply) Child: Birth to 12 Years Adolescent: 13 to 18 Years Adult: 19 to 64 Years Older Adult: 65 Years & Above
TECHNICAL SKILLS/JOB SPECIFIC SKILLS/*ESSENTIAL FUNCTIONS* TELEPHONE SKILLS - Demonstrates hospital telephone etiquette by answering the phones promptly, courteously and identifying department and self.
POLICIES/PROCEDURES- Is aware of and follows all hospital and department policies and procedures.
TEAM WORK- Promotes positive co-worker relationships through team work and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with coworkers, physicians and students in a non-threatening manner. Offers assistance and promptly responds to requests.
PRODUCTIVITY -Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.
Documentation is accurate, complete and legible.
The individual in this position performs psychosocial assessments and develops a plan to meet the needs of patients with complex social issue/problems, and arranges post-discharge services for patients as needed.
This individual's responsibility will include, but not limited to the following activities:
assist with adoptions, abuse and neglect cases, including making referrals to state and federal agencies.
Maintain knowledge of regulatory requirements and community resources.
participate in the weekly Complex Case Review meeting and the daily patient care conference
Provide resources and make referrals to community agencies for ongoing counseling and or continued care.
Maintain an updated list of providers for post-discharge care.
Collaborative communication with post-discharge providers.
Update Case Managers on variance to post-discharge plans
monitor and provide reports to the DCM and hospital leadership as requested.
Orientation: Attends Hospital orientation, workshop led by Director of Case Management or designee that covers the Tenet Case Management Program, focuses on Discharge Planning arrangements and other related topics.
Assessment and development of plan for patients with complex social issues/ problems (60% daily, essential).
Assist with adoption/abuse/neglect cases and reporting of appropriate cases to state and federal agencies (5% daily, essential). Participate in Complex Case Review (weekly) and daily patient care conferences (5% daily, essential).
Coordinate/ arrange post-discharge services (15% daily, essential).
Ensure Case Managers and providers are kept up to date on variances to post-discharge plans for patients (10% daily, essential).
Maintain knowledge of internal policies and State/Federal regulatory requirements related to post-discharge planning and social services (5% daily, essential).
Performs other duties as assigned.
- Takes personal responsibility for providing quality services every day.
- Displays outstanding customer service skills:
- Greets all customers warmly
- Makes eye contact
- Introduces self and calls patients/ customers by name
- Provides all assistance needed in a friendly and caring manner
- Looks for opportunities daily to "Go the Extra Mile" in not only meeting customer needs but exceeding expectations.
- Displays sensitivity to an individual's race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law. Respects, accepts and anticipates spiritual and personal needs.
- Compassionate to patients, families, visitors, physicians and co-workers.
• Demonstrates kindness, compassion, courtesy and respect.
• Demonstrates good listening skills.
• Demonstrates a willingness to help.
Connection to patients, families, visitors, physicians and co-workers.
• Greets and performs tasks with a smile.
• Practices the 5 fundamentals of communication (AIDE-T) (Acknowledge, Introduction, Duration, Explanation, and Thank you). • Practices professional telephone courtesy.
Communication to patients, families, visitors, physicians and co-workers.
• Responds to patient's complaints/patient issues take priority.
Accepts responsibility for actions.
• Demonstrates communication excellence.
Caring and professional with patients, families, visitors, physicians and co-workers.
• A team player and "spotlights" other members of the team.
-Lends a helping hand to co-workers without being asked.
• Keeps the workplace clean and neat.
-Offers to escort visitors to their destination.
• Refrains from personal conversations in front of patients, families or visitors.
Maintains a positive, professional attitude.
ATTENDANCE - Employee reports to work each regularly scheduled workday. Accurately records all work time including meal periods. PUNCTUALITY - Is ready for work at precise starting time and continues working until scheduled departure time. Returns on time from all break and meal periods.
GENERAL WORK HABITS - Readily accepts work assignments in a positive manner. Performs work that is accurate, timely,
neat and consistent.
SAFETY- Keeps work area neat and maintains equipment in accordance with health and safety codes. Reports safety issues and equipment failures appropriately
APPEARANCE - Projects a professional image, follows the hospital dress code policy and/or department requirements. Wears hospital ID badge at all times on duty.
CONFIDENTIALITY - Sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception.
ANNUAL REQUIREMENTS - Completes annual requirements (PPD, health requirements, Annual Update, Ethics training, licensure and/or professional certification) on time.
TRAINING AND EXPERIENCE MANDATORY:
1. EDUCATION: Master's Degree in Social Work from an accredited University or Bachelor's Degree in Social Work from an accredited. 2. EXPERIENCE: At least 1 year in an acute medical facility preferred, or related experience in a medical setting.
3. Excellent verbal, written and computer skills.
4. Excellent organizational and communication skills.
5. Knowledge of internal policies and State/Federal regulations related to discharge planning and social services.
PHYSICAL REQUIREMENTS
1. Must be sighted and able to hear normal phone conversation.
1. Must have sufficient and manual dexterity to utilize computer and typewriter.
2. Must be able to sit and stand for long periods.
3. Must be able to write legibly.
4. Must be able to speak without impediment.
5. The employee must regularly lift and/or move up to 5 pounds.
