Updated: Apr 12, 2024
Location: Irvine-Campus
Job Type:
Department: BEALL Applied Innovation Admin
Job Opening ID: 67563
Reports To: Director of Facilities and IT Operations
Working Title: AUDIO VISUAL AND INFORMATION TECHNOLOGY TECHNICIAN
Department: BEALL Applied Innovation Admin
Bargaining Unit: TX
FLSA: Non-Exempt
Payroll Job Code: 007359
Job Location: UCI Campus- Irvine
Percent of Time: 100%
Work Schedule: 8-5, M-F
Employee Class: Career
Position Summary:
UCI Beall Applied Innovation’s purpose is measurably improving lives through access to UCI-developed knowledge. We partner with researchers and industry to move UCI knowledge and discoveries into products and markets. With this goal, we collaborate closely with faculty/researchers, industry and entrepreneurs to carry out variety of projects and programs with (4) pillars of BAI’s operation teams: Research Translation, New Ventures, Enterprise Collaborations and Industry Sponsored Research. BAI is currently located at UCI Research Park. Our physical building, known as the COVE, provides: office space for BAI staff; offering sublease space for emerging UCI ecosystem start-ups; and providing a venue for programs and events engineered to enable the university-industry collaboration.
Under supervision of the Information Technology Manager, the employee provides audio/visual support for Beall Applied Innovation (BAI) events and various technology-enabled users. Duties are largely focused on providing audio/visual support during events. This includes setup of presentations/videos, camera recording, microphone setup, managing and switching between multiple computers, audio/video recording, post-show editing, conduct quality control on equipment, engage customers, operate and troubleshoot sound/video, electronic equipment repair and any other technical support that an event may require. Employees must be comfortable with working independently and handling technical problems using well-developed guidelines. Other duties for this position include assisting users with general desktop support issues, routine computer troubleshooting, moving computer equipment, and installing computer software/hardware. Employees will also be responsible for routine checkups of the AV installations, making sure all equipment is functional and organized. This position will also be performing routine and emergency maintenance, troubleshooting and first level diagnostics for all BAI hardware and user systems and providing other clerical or technical support assigned by supervisors. Incumbent must function effectively as a member of the IT support team as well as under guidance of the IT Lead following established policies and procedures. Incumbent will meet regularly with the IT Lead regarding outstanding issues, courses of action, the execution and delivery of services, and that operating goals meet departmental standards. Employee will apply Applies skills as a seasoned, experienced business / technical support professional with a full understanding of industry practices and unit / department policies and procedures, computing policies and business needs to provide technical solutions to a wide range of issues. Demonstrates effective judgment in selecting methods and techniques for obtaining solutions. Evaluates and tests new technologies including performing simple to moderate cost / benefit analyses.
Total Compensation:
In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
$27.75 - $44.64 (Hourly Rate)
Department Website:
https://innovation.uci.edu/
Required:
- Bachelor's degree in related area and / or equivalent experience / training.
- Thorough knowledge of desktop and business / technical support systems.
- Skills and abilities necessary to complete the most technical business / technical support functions.
- Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.
- Demonstrated skill providing technical training to users at various levels of skill.
- Experience developing and administering formal technical training to users at a variety of levels.
- Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
- Broad knowledge of IT-related products and services.
- General knowledge of other areas of IT. Demonstrates problem-solving skills.
- Working knowledge of desktop and business / technical support systems.
- Demonstrated judgment to delegate / escalate issues appropriately.
Preferred:
- Demonstrated skill at project management processes.
- Demonstrated ability to construct and execute test plans for hardware and software.
- Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
- Extensive experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.
- In-depth understanding of divisional or institutional business processes to provide the highest level of support.
- Experience at providing technical and administrative work direction.
- Experience in use and knowledge of complex scripting languages.
- Demonstrated ability to configure and customize moderately complex software.
- Advanced skill at creating technical documentation for complex processes and applications.
- In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues.
- Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices.
- Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
- Thorough knowledge of unit's business processes.
- Working knowledge of organization computer requirements, recommendations and policies including security standards.
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan
- Legal Right to work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or [email protected]
