Updated: Apr 12, 2024
Location: Anaheim
Job Type:
Department: Shared Business Office
UC Title: PAT BILLER 4
Position Number: 40308891
Reports to: Patient Billing & Coll Supv 1
Working Title: Biller IV
Cost Center: Shared Business Office (428551)
Bargaining Unit: AFSCME
FLSA: Nonexempt
Date Created: 12/09/2021
Job Code: 004662
Hours: 40
Shift: Not Applicable
FTE: 1
Position Summary:
The Biller IV Customer Service Rep is the advanced level in this series and capable of working with the most complex accounts and transactions within Single Billing Office, which includes physician and hospital receivables. Serves as a resource to other staff dealing with difficult accounts and needing help with troubleshooting. The Customer Service Rep will respond to questions from patients, physicians, payers and others regarding the status of accounts. Acts as a liaison between the Single Billing Office, hospital departments, physician offices and vendors. The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.
Total Compensation
In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our:
Compensation practices (https://www.hr.uci.edu/partnership/totalrewards/compensation.php) and
Benefits (https://careersucirvine.ttcportals.com/pages/benefits).
Salary Range:
Hourly Rate Minimum $28.61 Midpoint $32.10 Maximum $35.58
Required Qualifications:
Must have excellent computer skills
Good math skills to accurately perform a variety of calculations related to patient accounting
Advanced knowledge of a variety of non-governmental and governmental payers
Advanced knowledge of revenue cycle processes gained from previous related work experience in a healthcare setting
Ability to resolve routine and non-routine errors independently and to assist others in problem solving
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Ability to facilitate cash collection on patient accounts
Demonstrated experience or knowledge of hospital and physician receivables
Excellent communication skills to effectively interact with PFS staff, PBG Staff and standalone physician billing offices, leaders of the organization, payers, patients and their families and the external community
Skilled at using computerized systems and applications to maintain/update patient accounting information
Analytical Skills required to research and explain patient balances
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Preferred Qualifications:
Bilingual in English and Spanish
Knowledge of University and medical center organizations, policies, procedures and forms
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan
- Legal Right to Work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center (EEC) at [email protected] or at (949) 824-0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.
