Enters and maintains computer data including master patient data and insurance and billing information. Performs call center scheduling for arrival and departure desk activities. Collects referring physician demographics information for communication. Recruits, initiates protocol and trains patients on My. Chart system. Performs screening and scheduling of interpreter services. Initiates privacy practices and consent. Performs point of service activities such as visit preparation, co-pay collect... more details
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Patient Service Specialist - Ambulatory Operations
Location
Cleveland
Facility
Cleveland Clinic Main Campus
Department
Ambulatory Operations Transition-Regional Operations
Job Code
B15028
Shift
Days
Schedule
8:00am-5:00pm/8:00am-5:00pm
Job Summary
Job Details
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is ranked as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is looking for a Patient Service Specialist to provide comprehensive, proactive and “Patient First” customer service to patients. Patient Service Specialists manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions. It’s vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance.
The ideal future caregiver is someone who:
• Has excellent customer service, communication and technology skills.
• Thrives working both independently and as part of a team.
• Acts in a professional, caring and helpful manner.
• Can multi-task while paying attention to details and staying organized.
• Is reliable and punctual.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
- Enters and maintains computer data including master patient data and insurance and billing information.
- Performs call center scheduling for arrival and departure desk activities.
- Collects referring physician demographics information for communication.
- Recruits, initiates protocol and trains patients on MyChart system.
- Performs screening and scheduling of interpreter services. Initiates privacy practices and consent.
- Performs point of service activities such as visit preparation, co-pay collection, patient tracking and record tracking.
- Other duties as assigned.
Education:
- High School Diploma or GED.
- Working knowledge of computerized appointment scheduling system, insurance processing or other related office functions.
- Knowledge of medical terminology.
- Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve date.
- Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills.
Certifications:
Complexity of Work:
- Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.
- Ability to handle multiple tasks.
- Demonstrated independent thinking and problem-solving skills.
Work Experience:
- Minimum two years patient registration, insurance processing or appointment scheduling.
- Receptionist, General office or a job related training program may offset some of the experience requirement.
- Associate Degree may substitute for one year of experience.
- Bachelor's Degree may substitute for the experience requirement.
Physical Requirements:
- Dexterity sufficient to operate a PC and other office equipment. Ability to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
