Anastasia Beverly Hills is looking for an experienced Desktop Support Engineer who excels at servicing internal resources with network, endpoint, and software related issues. The position is and must be available to support our Beverly Hills and Pico Rivera locations should the need arise. The ideal candidate will have experience working with a ticket-based work system and will enjoy helping team members with day-to-day system issues. With the requisite technical background, the typical day for ... more details
Job Description
Anastasia Beverly Hills is looking for an experienced Desktop Support Engineer who excels at servicing internal resources with network, endpoint, and software related issues. The position is and must be available to support our Beverly Hills and Pico Rivera locations should the need arise. The ideal candidate will have experience working with a ticket-based work system and will enjoy helping team members with day-to-day system issues. With the requisite technical background, the typical day for the Desktop Support Engineer will involve the following tasks:
First point of contact for end users via ticket system
Walk end-users through installing applications and computer peripherals
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until a resolution is achieved
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with end-users to ensure their systems are functional
Report customer feedback and potential product requests
Create technical documentation and knowledge base articles
Onboard and Offboard new team members
Configure and image end-user hardware (laptops, mobile devices, tablets, etc)
Provide progress reports as needed and in weekly team standups
Requirements
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Excellent oral and written communication skills
Exceptional analytic and problem-solving skills, with the ability to think creatively and outside the box
Ability to work independently with minimal supervision
Ability to work successfully with managed service and support providers
Participates in developing procedures and suggesting improvements to existing procedures.
Effectively escalates company issues and follows-up to make sure they are taken care of promptly.
Documents all communication in the trouble-ticketing application.
Technical Skills
Ability to perform remote troubleshooting and communicate clear instructions to end users with limited technical skills
Customer-oriented attitude
Knowledge of network security practices and anti-virus programs
Experience supporting Windows 10 & 11
Experience supporting Apple environments (iOS and MacOS)
Familiarity with Windows Server 2012/2016, particularly Active Directory
Familiarity with cloud services (Microsoft 365, G Suite, Azure AD)
Familiarity with MDM solutions (MaaS 360)
Familiarity with troubleshooting and managing DNS, DHCP, VPN, and other network/server related services
3-4+ years On-Site Desktop Support 3-4+ years supporting Microsoft Windows, iOS, and MacOS 3-4+ years experience supporting Microsoft Office 365 3-4+ years experience supporting Spyware and Antivirus software 3-4+ years experience configuring, troubleshooting, and repairing desktop and/or laptop computers.
Anastasia Beverly Hills offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. The starting base salary range for this position in the selected city is $70,000.00- $80,000.00 yearly. Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies, experience, and geographical location. Base pay is one part of the total compensation package that is provided to compensate and recognize employees for their work. This role is bonus eligible.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
