Anastasia Beverly Hills is looking for an experienced Desktop Support Engineer who excels at servicing internal resources with network, endpoint, and software related issues. The position is and must be available to support our Beverly Hills and Pico Rivera locations should the need arise. The ideal candidate will have experience working with a ticket-based work system and will enjoy helping team members with day-to-day system issues. With the requisite technical background, the typical day for ... more details
Job Description
Anastasia Beverly Hills is looking for an experienced Desktop Support Engineer who excels at servicing internal resources with network, endpoint, and software related issues. The position is and must be available to support our Beverly Hills and Pico Rivera locations should the need arise. The ideal candidate will have experience working with a ticket-based work system and will enjoy helping team members with day-to-day system issues. With the requisite technical background, the typical day for the Desktop Support Engineer will involve the following tasks:
First point of contact for end users via ticket system
Walk end-users through installing applications and computer peripherals
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until a resolution is achieved
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with end-users to ensure their systems are functional
Report customer feedback and potential product requests
Create technical documentation and knowledge base articles
Onboard and Offboard new team members
Configure and image end-user hardware (laptops, mobile devices, tablets, etc)
Provide progress reports as needed and in weekly team standups
Requirements
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Excellent oral and written communication skills
Exceptional analytic and problem-solving skills, with the ability to think creatively and outside the box
Ability to work independently with minimal supervision
Ability to work successfully with managed service and support providers
Participates in developing procedures and suggesting improvements to existing procedures.
Effectively escalates company issues and follows-up to make sure they are taken care of promptly.
Documents all communication in the trouble-ticketing application.
Technical Skills
Ability to perform remote troubleshooting and communicate clear instructions to end users with limited technical skills
Customer-oriented attitude
Knowledge of network security practices and anti-virus programs
Experience supporting Windows 10 & 11
Experience supporting Apple environments (iOS and MacOS)
Familiarity with Windows Server 2012/2016, particularly Active Directory
Familiarity with cloud services (Microsoft 365, G Suite, Azure AD)
Familiarity with MDM solutions (MaaS 360)
Familiarity with troubleshooting and managing DNS, DHCP, VPN, and other network/server related services
3-4+ years On-Site Desktop Support 3-4+ years supporting Microsoft Windows, iOS, and MacOS 3-4+ years experience supporting Microsoft Office 365 3-4+ years experience supporting Spyware and Antivirus software 3-4+ years experience configuring, troubleshooting, and repairing desktop and/or laptop computers.
Anastasia Beverly Hills offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. The starting base salary range for this position in the selected city is $70,000.00- $80,000.00 yearly. Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies, experience, and geographical location. Base pay is one part of the total compensation package that is provided to compensate and recognize employees for their work. This role is bonus eligible.
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