The Item Processing (IP) Technician (Tech) position is responsible for assisting the Supervisor and Team Lead of the Item Processing Department. The IP Tech will prepare, review, balance, and process all incoming and outgoing item processing work from various sources; including but not limited to ATM Deposits, RDC, m. RDC, Lockbox Files, X 9.37 Files, Branch Capture, Vertex Teller Capture, and POD Capture in a timely manner. This also includes sending and receiving of files from various image ex... more detailschange and processing vendors (SVPCO, Fed, End. Point Exchange, US Bank, customers, etc.). The IP Tech will escalate the email requests, as needed, and comply with the IP Policies and Procedures.
Essential Duties
. To clean and maintain any check input device before processing. Provide first line support of branch capture / Vertex teller capture scanning issues. Understand the flow of incoming items (in clearing process) and / or the flow of outgoing items (image exchange process) - Move. IT Jobs, s. FTP's, etc. Reasonably troubleshooting of missing items and / or missing files by work directly with FMB Application Services, FM Helpdesk or the vendor. Responsible for monitoring, assisting in and helping maintain and troubleshoot the Item Processing environment. To call in any hardware/software and/or processing problems that may occur to the appropriate staff member and/or vendors as needed. To accurately prepare, process, and balance all daily IP work received from various sources, including but not limited to incoming items and outgoing items in adherence to the published key performance indicators and/or service level agreements. This includes, but is not limited to; capturing all work received from various sources, item correction, balancing, and processing. To send and receive incoming and outgoing files from various image exchange vendors for processing in adherence to the published key performance indicators and/or service level agreements. To assist with statement / notices preparation and mailing as needed. Understand the process between FIS, Optria, Page. Tech and Neopost. To assist in the Item Processing end of day process; which may include JHA end of day. Provide professional, friendly, prompt and courteous service to our staff members, teammates & customers at all times. Assist the Adjustments & Research Department in the reconciliation process, as necessary. Adhere to the Bank's policies and procedures. Assist with system and hardware migrations. Performs other duties as assigned. Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned. Required Knowledge. Strong knowledge of and adheres to IP Policies and Procedures (including but not limited to Proof of Corrections, Check Negotiability & Acceptability, Cash handling, etc.) as well as the Branch Capture Policy. Adherence to regulations such as Bank Secrecy Act, Privacy Laws, FFIEC Item Processing, etc. Basic Knowledge, Skills and Abilities. Strong written and verbal communication skills, including customer service skills. Critical thinking, judgment & problem solving skills. Ability to respectfully communicate with managers and co-workers. Ability to effectively deal with unpleasant, angry or discourteous people. Ability to reconcile deposit/withdrawal transactions, and accurately process proof correction tickets. Familiar with the negotiability of bank instruments Familiar with the FFIEC guidelines for Item Processing. Excellent knowledge of MS Office (Outlook, Word, Excel, PowerPoint)Understanding of banking, its products and structure. Knowledge of accounting, settlement, and reconciliation processes Equipment Operated. Desktop computers, item capture scanners and statement printers. Standard office equipment (copiers, fax machines, scanners)VOIP Shortel phone (this includes, but is not limited to, the client software and messaging system)
