Job Abstract

• Good organizational skills with attention to detail
• Good customer service experience
• Diplomacy, tact and a customer-oriented attitude are required
• Excellent oral and written communication skills required
• Ability to handle high periods of stress and successfully multi-task required

• High school diploma or equivalent

• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment

• Operates computer based inventory system; processes receipts, issues, correction functions, and charges.

• Orders stock replacement; places orders and expediting in appropriate time frames, if assigned or, as instructed.

• Reconciles patient charges in a timely manner.

• Generates required daily, monthly and monitoring reports and maintains their files.

• Prepares documents for inventories, excess stock analysis and maintains the appropriate files.

• Ensures that par locations are not over stocked; works toward an inventory turn of “10” , so that all materials in specific clinical floor par areas turn product at a target rate of twice per month.

• Ensures that par locations in specific clinical par areas , consistently maintain a 99.9 % fill rate.

• Work toward acquiring a full knowledge base that appropriately matches the line item descriptions of the entire general stores inventory description listing. Develop vocabulary consistent with industry terminology used by nurses, and other professional staff in the healthcare industry.

• Work toward acquiring a reasonable understanding of general applications of material supply items, supplied by general stores.

• Maintain clinical par areas by delivering supply materials from general stores.

• Performs other department related duties as assigned.

The following job accountabilities are not unique to this particular job but are common to all jobs at VPH:

• Complies with VPH policies and procedures on customer satisfaction and service excellence. Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large. Conducts self in a professional, respectful and courteous manner during all interactions. Works effectively and collaboratively with others toward common goals.
• Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members. Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.
• Participates in operational aspects of the department, and maintains/participates in performance improvement activities within the department.
• Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).
• Demonstrates knowledge of and follows safety practices. Understands the importance of safety, including patient safety in the work place. Maintains a safe environment for self and others.
• Actively participates in the Patient Safety Program, including event reporting. Identifies sentinel events/near misses and responds per defined organization processes. Participates in education activities and process implementation. Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors.
• The above statements reflect the essential functions considered necessary to describe the principle content of the job. They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.

• Primarily an inside building/office environment, well lighted and ventilated, which may consist of multiple treatment and/or work sites.
• Fast and continuous work pace with variable workload.
• Frequent contact with staff and public under a variety of circumstances.Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees and applicants of all socio-economic levels from a diverse cultural and ethnic population.
• Subject to many interruptions from multiple calls and inquiries and potentially emotional situations involving accidents, injuries, illness and/or death.
• Handles emergency/crisis situations in accordance with Hospital policy.
• Answers phones or pages; may carry a beeper/pager, and/or use a two-way radio.
• Occasional travel may be required.
• Potential risk of exposure to hazards from chemicals (toxic and non-toxic), flammable materials, gas or electrical or radiant energy or equipment with/without moving parts.