Job Title | Retention and Success Coordinator |
Classification | Student Services Professional III |
AutoReqId | 538111 |
Department | Veteran’s Resource Center |
Sub-Division | Student Retention |
Salary Range | Classification Range $5,025 - $7,159 per month (Hiring range depending on qualifications, not anticipated to exceed $5,025 - $5,397 per month) |
Appointment Type | Ongoing |
Time Base | Full Time |
Work Schedule | Monday – Friday, 8:00 AM – 5:00 PM |
About CSUF | Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. |
Job Summary | It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position: The Veterans Resource Center at Cal State Fullerton supports military-connected students academically, personally, and professionally. We continuously engage with our students to meet them wherever they are and to guide them along their path toward success. We believe that only through unity can we hope to meet the varied needs of our students, which is why our center is and will continue to be an inclusive space for all. We seek an exceptional individual to join our team as the Retention and Success Coordinator (Student Services Professional III). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. The Retention and Success Coordinator provides operational and administrative guidance to the Advising and Certification Team, to ensure accurate certification of coursework through the Department of Veterans Affairs, College Fee Waiver for Veteran Dependents (Cal Vet Fee Waiver) Program, and Department of Defense Tuition Assistance. Independently advises veteran and military-connected students in one on one and group settings regarding state and federal education benefits including schedule reviews, catalog requirements, and Titan Degree Audit. Acts as lead School Certifying Official and guides Certification Coordinator over the processing of state and federal military-related financial education benefits. Contributes, recommends, and implements changes to processes, policies, and procedures to better advise and serve the Veterans Resource Center (VRC) student population. Works closely with the Veterans Resource Center Director to ensure the department and the institution remain in compliance with policies set by the Department of Veterans, California State Approving Agency for Veteran Education, and the Department of Defense. Performs administrative planning for the Advising and Certification Team and uses professional judgement to analyze and improve the benefit processing systems and resources. Coordinates programmatic assessments and compiles data for institutional reporting requirements, garnering financial resources, and fostering student learning and development. Directly advises Veterans Resource Center professional staff and manages the student employment program to advance the mission and vision of the department aimed at supporting student retention and graduation. Collaborates with campus and off-campus partners to support the intersecting identities of the diverse military-connected student population. Assists with the development, coordination, support, and oversight of Titan Veteran Families, Veterans Resource Center Emergency Financial Assistance Program, Salute National Veterans Honor Society, and other Veterans Resource Center programs and services. Assists with the development of the department website, digital marketing strategy, online training materials, and digital content management system to streamline daily operations of the department. Other duties as assigned. |
Diversity Statement | A Diversity Statement is required below, please be sure to address the following as a minimum. Please add additional information as you see necessary and applicable: • What diversity means to you. • A description of your experiences with a diverse range of individuals. • A description of how issues of diversity have impacted you personally or professionally. |
Essential Qualifications | Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution plus three years of professional student services work in the field. A Master’s degree from an accredited college or university in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for three years of the required professional experience. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Possession of excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and the overall organization. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. |
Preferred Qualifications | Expertise with Veteran Affairs, College Fee Waiver Program (CalVet), and Department of Defense (DoD) Benefits/Programs. Expertise with Veteran Affairs Once certification system/process. In-depth knowledge of military culture, veteran experience, and military family community. Experience working directly with military-connected students. |
License/Certifications | United States Department of Veterans Affairs School Certifying Official (Preferred). A Valid California Driver’s License. |
Special Working Conditions | Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Military service is considered relevant and related experience for this role. |
Additional Information | California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). |
