The Servicing QC Auditor is responsible for the timely and accurate review and oversight of Ameri. Home’s Servicing QC vendor, Sub-servicers, and its internal Servicing Operations. Responsibilities include auditing the monthly servicing quality control process and output of the servicing QC vendor, auditing various sub-servicer functions, and reviewing internal servicing operations (additional details noted below). What we are looking for: Job Responsibilities:Conduct quality control reviews of ... more details
Job Title:
Servicing QC Auditor
Location:
CA - Westlake Village
What you'll do:
The Servicing QC Auditor is responsible for the timely and accurate review and oversight of AmeriHome’s Servicing QC vendor, Sub-servicers, and its internal Servicing Operations. Responsibilities include auditing the monthly servicing quality control process and output of the servicing QC vendor, auditing various sub-servicer functions, and reviewing internal servicing operations (additional details noted below).
What we are looking for:
Job Responsibilities:
- Conduct quality control reviews of Servicing QC vendor, which requires knowledge and understanding of servicer’s actions during the servicing “life-events” of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs.
- Ability to assess servicer’s compliance with applicable federal and state servicing statutes (RESPA, ECOA, TCPA, FDCPA, etc.), program specific servicing requirements (HAMP and QRPC, for example), and servicing regulatory requirements circulated by agencies including FNMA, FHLMC, FHA, VA, USDA, and CFPB.
- Evaluate recorded customer service and collections calls for adherence to and compliance with servicers’ call conduct and monitoring requirements, as well as applicable regulatory requirements.
- Conduct quality control reviews of internal Servicing Operations’ primary processes, including but not limited to loan and account level review, validation of data accuracy, and timely response and resolution to issues. New audit processes may require test script creation.
- Reviews and audits consumer complaints received and responded to by servicers or internal AmeriHome departments.
- Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers.
- Alert appropriate management levels and internal departments to problems identified during routine quality control reviews. Follows through on all actionable items to ensure full and timely resolution is completed by the responsible parties.
- Prepare and submit various weekly and monthly reports for management review. Compile and categorize data used for monthly operational metrics.
- Prepare audit findings reports for use internally as well as to communicate any findings to Sub-servicers.
- Prepare other special reports as required.
- Ability to navigate through various mortgage servicing systems such as MSP, MortgageServ, LoanServ, SBO, etc.
- Create effective quality control and auditing policies and procedures as needed.
- Evaluate servicer performance using a variety of tools such as scorecards, servicer management reports, and findings trend analysis.
Job Requirements:
- Education Required -
- Bachelor’s degree in Business Administration, Accounting, Finance or equivalent experience
- Experience Required -
- This is not an entry level position.
- Minimum 5+ years recent audit, compliance, risk management or quality control experience in loan servicing or master servicing.
- Skills and Knowledge Required -
- Possesses a thorough understanding of auditing principles, practices, and regulations.
- Knowledge of GSE / Agency guidelines and regulatory requirements surrounding mortgage loan servicing, performance scorecards and vendor oversight guidelines.
- Aptitude for working with details as well as ability to analyze process gaps.
- Ability to research and analyze data and process discrepancies.
- Ability to resolve issues exercising sound judgment, initiative, and strong critical thinking skills.
- Ability to effectively deal with people in various job capacities. Strong listening, written, and verbal communication skills are crucial to the position.
- Ability to work independently, prioritize, organize, and multi-task in order to maintain established standards and consistently meet deadlines.
- Ability to change rapidly and often.
- Proficiency in MS Offices Suite – Word, Excel, PowerPoint; SalesForce application knowledge a plus.
- Fluent in Spanish is a plus, but not required.
Compensation: Salary range for new hires is generally $88,045.00 - $103,582.00 for Irvine, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
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