Job Abstract

Supervises operations and support functions for scheduling and/or registration areas in Patient Access, allowing patient access to services with maximum throughput and minimal delay.

• Directly oversees registration staff members, and is responsible for ensuring their work output is satisfactory and their concerns are resolved.
• Responsible for all hiring and related personnel decisions, completing routine performance review evaluations, scheduling and 24/7 staffing, and the like.
• Provides on call support (24/7) to staff members for scheduling, registration and reception services provided within the department.
• Performs duties to promote a Best Place to Work culture and positive work environment.
• Oversees department operations to ensure high levels of patient satisfaction, optimal billing and reimbursement, and to ensure adherence to policy, procedure and regulations.
• Performs routine reporting and audits.

• Maintains in-depth knowledge of Patient Access department policies and procedures to ensure maximum utilization of facilities and staffing.
• Performs other back-up duties in registration and/or scheduling, and assists in the development of policy and/or procedure updates, as needed.
• Maintains in-depth knowledge of related clinical computer systems.

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

• High School Equivalent / GED Required
• Associate's Degree Preferred

• 5 years Experience in patient registration, scheduling, insurance office, hospital operations, or related medical operations experience Required
• Patient scheduling experience Preferred
• Supervisory, leadership, coaching and/or training experience Required

• Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, multi-line phone, FAX machine, etc.) Required
• Experience using clinical computer systems Required

• Certified Healthcare Access Associate (CHAA) Required

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently