Job Abstract

SENIOR CLAIMS SPECIALIST

DEPARTMENT: CLAIMS

STATUS: EXEMPT

EMPLOYEE TYPE: FULL-TIME

LOCATION: VAN NUYS

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Office Assistant at Momentous Insurance, A Marsh McLennan Agency (MMA).

Momentous Insurance, A Marsh McLennan Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 9,000 colleagues and 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Senior Claims Specialist (SCS) on the Claims Department, you will be responsible for the following:

The primary function of this position is to provide claims’ advocacy for our clients and Business Managers. The ideal candidate will have exemplary customer service abilities, a keen eye for detail and a strong organizational mindset. Armed with expertise and empathy, you will be responsible for managing and processing claims for our clients, ensuring accuracy, efficiency and a superior service. You will be expected to manage a caseload of claims, which will include reviewing documentation and insurance policies and bring claims to a resolution in a satisfactory and timely manner. You will maintain detailed and accurate claim files in compliance with regulatory requirements and company policies. The SCS will collaborate with internal teams, management and insurance carriers, as necessary to facilitate claim resolution. In a fast-paced industry where no two days are alike, the SCS navigates challenges with grace, integrity, and a steadfast commitment to excellence.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• A strong understanding of insurance principles, policies and regulations.
• Excellent communication and interpersonal skills, with the ability to interact effectively with a diversity of individuals.

• An ability to establish and develop methods to keep the evolution of claims statuses updated.
• Strong analytical and problem-solving skills, with the ability to assess complex situations and make sound decisions.
• Exceptional organizational and time management abilities, with a demonstrated track record of managing multiple priorities and deadlines.
• You will be expected to work with the Claims’ Team Leader to assist with general daily duties which may include:
• Determining claim liabilities, value, and service provider fees, subrogation matters.
• Assisting and facilitating the appropriate service partner to defend insured and quantify liability and damages.
• Notifying insurers when a file exceeds specific criteria set by each insurer (such as cost, claim type, or complexity) to keep insurers briefed on what Claims may be of high concern to them.
• Developing final reports summarizing lifecycle of a claim, such responding to loss requests.
• Monitoring claim files and obtain routine status updates, including providing regular status updates to service teams. Respond to requests for updates or questions form the services team or clients in a timely manner.
• Pursue programs for personal and professional development.
• Collaborating with the Claims’ Team to maintain a professional and successful department contributing to the organization's overall success.

These additional qualifications are a plus, but not required to apply:

• College Degree preferred (high school diploma is required).
• 5+ years of experience in property and casualty claims.
• Property & Casualty license preferred.
• Proficient MS Office Suite (Word, Excel, Outlook)
• Applied EPIC AMS knowledge preferred.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Work environment & physical demands.

• Ability to use computer keyboard and sit in a stationary position for extended periods as well as use office machinery such as fax and copy machines, and telephones.

• Work is performed in a typical interior/office work environment.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

• Generous time off
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities.

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/LifeatMMA
• https://www.linkedin.com/company/marsh-mclennan-agency/

The applicable base salary range for this role $68,970 to $110,440.  The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EEO Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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