Under general supervision, provides technical support, troubleshooting, and repair of technology throughout the district. MINIMUM QUALIFICATIONSEDUCATION:A high school diploma or recognized equivalent. EXPERIENCE:One (1) year of experience providing technical support and troubleshooting computer hardware, software, and peripheral devices. ADDITIONAL REQUIREMENTS/ INFORMATION:A valid California Driver License and availability of private transportation or ability to provide transportation between ... more details
BASIC FUNCTION AND QUALIFICATIONS
Classified Employee's Salary Range: A-40
BASIC FUNCTION Under general supervision, provides technical support, troubleshooting, and repair of technology throughout the district.
MINIMUM QUALIFICATIONS EDUCATION: A high school diploma or recognized equivalent.
EXPERIENCE: One (1) year of experience providing technical support and troubleshooting computer hardware, software, and peripheral devices.
ADDITIONAL REQUIREMENTS/INFORMATION:
A valid California Driver License and availability of private transportation or ability to provide transportation between job sites is required.
REPRESENTATIVE DUTIES, KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS
Note: The statements herein are intended to describe the general nature and level of work performed by employees, and not to be construed as an exhaustive list of responsibilities of personnel so classified.
REPRESENTATIVE DUTIES
Perform installation, configuration, trouble-shooting, and repair for computer, computer peripherals, and application software.
Perform setup and administration of file, mail, and client services.
Perform setup and administration of network and computer-based security provisions, policies, ongoing monitoring, and maintenance for virus Internet content protection and removal of malware.
Perform setup and administration of individual access accounts.
Install cables necessary for computer systems and network equipment throughout the District; assist with the setup, configuration and maintenance of local area networks (LANs) and wide area networks (WANs).
Assist personnel and related clientele in the operation of computers, local and network printers, file services and other related peripheral equipment (mobile devices, tablets, Smart Boards, projector, scanner, etc.).
Prepare and maintain records of Help Desk Tickets and work performed.
Perform security and virus monitoring and appropriate corrective maintenance.
Recover systems from hard disk failures with minimal data loss; retrieve lost data from hard or floppy media after deletion or disk crash utilizing appropriate solutions.
Assist personnel and related clientele with manufacturers' technology support and warranty issues.
Perform operating system installation and upgrades, particularly with OS-X and Windows servers.
Assist in coordinating technology support for all district and state testing needs.
Perform summer and off-schedule maintenance and upkeep of technology equipment.
Maintain site technology inventory for all computers and computer peripherals.
Construct or reconstruct computer equipment; align, adjust, and calibrate equipment in accordance with specifications; test and replace defective components
Provide reconfiguration and imaging of equipment at the open and close of the school year or when necessary.
Coordinate donated equipment, organize technology resources, and assist in district projects.
Attend all required training sessions and meetings, and successfully interact with teachers, administrators, and students.
Perform related duties as assigned.
KNOWLEDGE:
Equipment, procedures, supplies, materials, and general principles related to personal computers
Windows and Macintosh client and server operating systems
Major software applications such as Microsoft Office Suite, Adobe, Read180, Lexia, etc.
Major web-based applications such as Google Drive, Google Docs, GoToMeeting, etc.
General District and department operating procedures
Record-keeping and filing techniques
File backup and recovery of storage systems
Software licenses management and copyright laws
Installation of applications and operating system software
Web based applications
Active/Open directory
Projectors and interactive boards
Basic networking and wireless knowledge
CORE COMPETENCIES:
Attention to Detail – Focusing on the details of work content, work steps, and final work products
Critical Thinking – Analytically and logically evaluating information, propositions, and claims
Customer Focus – Attending to the needs and expectation of customers
Oral Communication – Engaging effectively in dialogue
Professional & Technical Expertise – Applying technical subject matter to the job
Self-Management – Showing personal organization, self-discipline, and dependability
Teamwork – Collaborating with others to achieve shared goals
Using Technology – Working with electronic hardware and software applications
SUPERVISION AND WORKING CONDITIONS
Supervision:
General supervision is received from higher level management within Information Services. No supervision is exercised.
WORKING CONDITIONS ENVIRONMENT: Incumbent will work on school campus (classroom, offices, labs, and libraries) with constant interruption. PHYSICAL DEMANDS: Dexterity of hands and fingers to operate a computer keyboard; sitting or standing for extended periods of time; lifting and moving moderately heavy equipment; bending at the waist, kneeling or crouching Will view computer monitor for extended periods of time.
SELECTION PROCEDURES
THE APPLICATION PROCESS: To be considered for an employment opportunity with the Santa Monica-Malibu Unified School District, it is necessary for you to complete an official District Application and Supplemental Questions. Resumes will not be accepted in lieu of an application. The application is part of the examination process and is part of your total evaluation of qualifications for employment.
THE EXAMINATION PROCESS: For those candidates who meet the minimum qualifications, the examination process will consist of any one or more of the following: Training and Experience Evaluation, Written Test, Performance Test, and/or Structured Interview. Additional information pertaining to the examination process will be emailed to those candidates who meet the minimum qualifications.
EXAMINATION PROTESTS: Protest of any part of the examination process must be in writing and received in the office of the Director of Classified Personnel no later than five (5) working days from the date you were notified of examination results. All notifications are sent electronically via email. Any protest must include rationale to support the protest and must be based on illegal discrimination, abuse of discretion, or procedure/process error. We are not responsible for any incoming mail that is lost or misdirected after it has been entrusted to the US Postal Service.
ACCOMMODATION FOR DISABLED: If you have a disability that may require an accommodation in any of these examination procedures, please notify the Personnel Commission in writing at the time you submit your application.
ESTABLISHMENT OF ELIGIBILITY LIST: This examination process shall be open to all qualified applicants and shall result in one integrated eligibility list. All eligibility lists shall be established in accordance with Personnel Commission rules and shall be established for a period one (1) year, unless otherwise noted, or until there are fewer than three (3) ranks of eligible candidates who are available. Candidates are placed on the eligibility list in rank order according to their final examination score. Final examination scores will not change, but ranking may change as other candidates are added or removed from the list.
ADVANCED STEP PLACEMENT: Generally, new employees start at the first step on the appointed salary schedule. When filling a permanent vacancy, a new employee may request a higher salary placement based on having training and experience that greatly exceeds the minimum qualifications. An employee may submit a formal request for advanced step consideration on or after the first day of employment. Education transcripts, training certificates, and additional references may be requested for verification purposes.
HOW YOU WILL HEAR FROM US: All correspondence and notifications regarding this recruitment will be sent to the email address you provide. It is your responsibility to review, follow instructions, and respond to information in a timely manner; as if it was a function of your job.
The provisions of this announcement do not constitute an expressed or implied contract, and any provisions contained in this announcement may be modified or revoked without notice.
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