Build and maintain positive relationships with customers, vendors and internal teams Communicate proactively with customers, vendors and team members regarding shipment status, delays, etc. Discuss and upsell customers on additional services not currently being utilized Ensure all customer questions and concerns are handled timely and accurately Work with carriers and vendors to organize and coordinate transportation needs Coordinate delivery dates and times with receiver and shipper Input data ... more details
About World Group:
World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.
We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!
World Group - Our Culture - YouTube
www.worldgrouplogistics.com
About UWL:
UWL® is a top 20 American-owned NVOCC and leading provider of global 3PL services. We take pride in delivering seamless supply chain solutions backed by a team of creative problem-solvers. We specialize in ocean transportation, air freight, project cargo, warehousing and distribution, road and rail, bulk liquid logistics, and customs house brokerage. Our proof is in our owned assets: a national network of distribution centers, dependable trucking capacity, and a user-friendly data management platform that delivers transparency and data you can count on. To find out more, visit www.shipuwl.com.
About this Role:
UWL, a World Group company, is currently looking for a dedicated and analytical problem-solver to come join our family as a Transportation Specialist for our corporate headquarters in Rocky River, OH!
The Transportation Specialist's primary role is brokerage dispatch and daily maintenance/management of all transportation shipments (drayage, OTR & Intermodal). Does this sound like you or fit your experience? Get in touch with us by applying here.
Duties and Responsibilities:
- Build and maintain positive relationships with customers, vendors and internal teams
- Communicate proactively with customers, vendors and team members regarding shipment status, delays, etc.
- Discuss and upsell customers on additional services not currently being utilized
- Ensure all customer questions and concerns are handled timely and accurately
- Work with carriers and vendors to organize and coordinate transportation needs
- Coordinate delivery dates and times with receiver and shipper
- Input data into various tracking systems
- Accurately invoice all shipments once complete
- Quotes customers directly in situations where rates have not been established
- Ownership of gross margin financial performance at an account level
- Responsible for delivery of end results
- Creates and maintains SOPs
- Other duties as assigned
Education and Experience:
- High School Diploma or GED required
- 3+ years working in Domestic or International Transportation industry
- Prior dispatch or brokerage experience of Domestic Transportation
- Superior knowledge of Microsoft Office Suite
- Experience with Transportation Management Systems and/or Transportation Brokerage Systems
- Excellent written and verbal communication skills
- Work well under pressure with constants and deadlines
- Strong attention to detail
- Professional attitude & demeanor
- Ability to effectively prioritize and multi-task
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.
- The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.
- Must be able to remain in a stationary position for extended periods of time
- Must be able to constantly operate a computer and other office equipment
Benefits/Perks:
- Competitive compensation
- Comprehensive Benefits package:
- Medical, Prescription, Dental, Vision
- Life, AD&D, & Disability insurance
- Employee Assistance Program
- Financial planning
- 401(k) plan with up to 6% company match
- Paid Time Off
- Flexible work arrangements
- Internal Mobility & professional development opportunities
- Tuition assistance
- Bonus Eligibility
