Essential Duties and Responsibilities: (Must be able to perform the essential functions of this position with or without reasonable accommodation)
· Serve as a key point of contact for benefits support across all Great Day brands, assisting employees with inquiries and monitoring the benefits distribution email inbox.
· Respond promptly to benefits-related inquiries from managers and employees, addressing questions regarding plan provisions, enrollment, status changes, and other general inquiries.
· Maintain organized employee benefits filing systems and accurately enter benefits changes into HRIS, working closely with the Director of HR, Payroll, and Accounting.
· Perform detailed data analysis to monitor and evaluate the effectiveness of the total rewards programs. Utilize statistical and financial models to predict trends and outcomes.
· Reconcile benefits-related data with high accuracy and precision, ensuring all financial transactions related to total rewards are accounted for correctly.
· Identify discrepancies in data and financial statements related to compensation and benefits. Work collaboratively with Director of HR, Payroll, and Accounting to resolve any issues swiftly and accurately.
· Administer and manage open enrollment and new hire benefit enrollment processes, addressing employee questions and distributing enrollment materials.
· Regularly reconcile statements from benefit vendors, ensuring charges and credits are accurate and reflect the agreed-upon terms. Ensuring the accuracy of monthly premium statements for group insurance policies and maintain statistical data related to premiums, claims, and costs.
· Enhance data integrity and security by implementing and maintaining robust data management and confidentiality protocols.
· Assist in the administration of COBRA paperwork.
· Assists in annual surveys, and governmental reporting (EEO-1, Multiple Worksite Reports, etc.) as required.
· Generate necessary reports for allocation and billing charges, conducting quality checks of benefits-related data.
· Ongoing maintenance, audit, and entries of ACA 1095’s with HRIS.
· Processing monthly vendor billing to ensure accuracy.
· Manage FMLA/STD/LTD administration and claims, tracking and ensuring the submission of correct paperwork.
· Work closely with the Safety Manager and Director of HR to submit worker’s compensation claims, ensuring accurate completion and submission of injury reports and OSHA 300 logs.
Job Behavior Factors
1. Communication:
Able to use active listening skills or attend to non-verbal cues to better understand others’ perspectives, behaviors or motivation; able to empathize with others’ needs and respond sensitively; able to use good judgment to successfully respond to objections.
2. Initiative:
Able to generate and explore different, creative, imaginative or unique approaches to problem-solving; able to challenge conventional practices, adapt old methods for new uses, and seek continuous improvement in procedures.
3. Professionalism:
Able to remain calm and professional through stressful or ambiguous circumstances; able to objectively and calmly interpret information, solve problems, and meet tight deadlines in difficult circumstances; able to help others manage stress.
4. Teamwork:
Able to show team spirit and treat team members with cooperation and respect; able to share useful information with team members; able to support and comply with team or management’s decisions.