The Viterbi School of Engineering's Information Technology Program (ITP) is excited to announce an opportunity for a Student Services Advisor I to join our team. This new position is designed to enhance our advising capabilities and support the expanding needs of our student body. As a vital member of the ITP staff, the successful candidate will play a key role in curriculum planning, academic counseling, and the execution of student recruitment strategies. This role is suited for someone passio... more details
The Viterbi School of Engineering's Information Technology Program (ITP) is excited to announce an opportunity for a Student Services Advisor I to join our team. This new position is designed to enhance our advising capabilities and support the expanding needs of our student body. As a vital member of the ITP staff, the successful candidate will play a key role in curriculum planning, academic counseling, and the execution of student recruitment strategies. This role is suited for someone passionate about fostering student success, streamlining educational processes, and enhancing the overall student experience.
Responsibilities:
- Serve as the Scheduling Coordinator, collaborating with faculty and external agencies to plan and execute the semester class schedule.
- Act as the Curriculum Coordinator, overseeing the submission and approval of new curriculum changes and reviewing course requests.
- Provide comprehensive academic counseling to both undergraduate and graduate students, advising on curriculum, program requirements, and transfer credit evaluations.
- Monitor student progress towards completing minors, specializations, and certificates, and maintain accurate student records and advising databases.
- Interface with faculty and administrators on grading policies, academic progress, and student promotability, ensuring a seamless advising experience.
- Tackle student issues by providing direct support or referring to appropriate services, facilitating problem resolution.
- Lead recruitment efforts, from planning outreach programs to representing ITP at university events, and engage in strategies to attract prospective students.
- Offer career guidance to students and alumni, organize career events, and maintain a network of potential employers and career resources.
- Assist in producing and coordinating various communication materials, such as bulletins, newsletters, and brochures, potentially overseeing production by external vendors.
- Participate in and provide support to committees addressing student services issues, contributing to program, school, or university initiatives.
- Provide administrative support for academic operations, including textbook orders, scheduling, and curriculum updates.
- Help organize special programs and events, enhancing the ITP community's engagement and learning opportunities.
- Manage and enhance ITP’s social media presence, connecting with students and stakeholders digitally.
- Stay informed on and contribute to the development of policies and procedures related to student services, ensuring compliance and the promotion of best practices.
Preferred Qualifications:
- At least 1 year of experience in student programs or services, demonstrating a commitment to student development and success.
- Proficiency in managing complex scheduling and curriculum coordination tasks.
- Strong interpersonal skills to effectively counsel students and collaborate with faculty and staff.
- Excellent organizational skills, with the ability to manage multiple projects and deadlines.
- An innovative thinker with the ability to develop and implement effective recruitment and career support strategies.
- Competency in digital communication and social media management.
This position will have a hybrid schedule with three days on site and 2 days remote.
The hourly rate range for this position is $28.43 - $31.92. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Required Applicant Documents
- Resume/CV
- Cover Letter
These documents may be submitted as one PDF. Applications will not be considered complete without these documents.
Minimum Education:
Bachelor's degree
Additional Education Requirements
Combined experience/education as substitute for minimum education
Minimum Experience:
1 year
Minimum Skills:
Student program or services experience.
Preferred Education:
Master's degree
Preferred Experience:
2 years
Preferred Skills:
Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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