Job Abstract

Position Summary

The System Administrator is of an individual contributor responsible for applying skills and knowledge to perform specified support functions. As part of the team - will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. Knowledge of production support processes such as incident/change/problem management, call triaging, and escalation procedures.

Essential Job Functions and Responsibilities: 

• Scripting, automation, and Self-Service related experience necessary

• Installation, configuration, maintenance, and troubleshooting of Windows 2012, 2016, 2019, and CORE servers and related SOE software packages

• Windows Core administration, command line remote administration, scripting critical for large deployments and consistent configuration

• ESXi, vSphere systems administration and support including vMotion, HA, DRS, vCenter Operations Manager, vCenter Service Manager, vCenter Configuration Manager, Site Recovery Manager

• Microsoft Hyper-V systems administration at the hypervisor level as well as virtual server, high available configuration, mitigating troubleshooting services, rapid return to service in the event of an outage

• Security Remediation process (vulnerability assessment and patch management)

• Administration of Microsoft System Center Configuration Manager (SCCM) for software updates & patches deployment

• Identify automation/innovation opportunities in BAU environment and create tools/scripts to automate and schedule routine administration tasks

• Need some basic understanding of SDS, SAN, and NAS storage environment

• Basic to advanced support of converged environment comprising Shared infrastructures (HPE C7000 & DELL CMC chassis enclosures)

• Manage and support at least 2 of the following third-party monitoring and automation tools: Netcool, Splunk, BMC Patrol, Opnet, BMC Blade logic, BMC BAO. Ansible

• BAU operational support of Wintel infrastructure with sound knowledge of ITIL v4 processes such as Incident, Change, Problem, and Release Management

• Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers

• This position requires a dynamic, hard-working and ambitious individual, with excellent oral and written communication skills

• Candidates will possess strong leadership and interpersonal skills and have experience working in large enterprise operational environments

• Assist in change management processes

• Improve the efficiency and help standardize current processes

• Respond to and resolve incident and problem tickets

• Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues

• Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues

• Participate in Service Improvement Meetings after an application outage

• Respond to general inquiries

• Document the incident in the tracking tool

• Vendor contact for routine, documented incidents as well as operational problems

• Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.