Job Abstract

What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Customer Service Specialist for a Temp to Hire position for a product manufacturing company located in Burbank, CA. We’re here to help you find something great that works for you, so you won’t miss a moment of what really matters in your life.

Requirements:

• Works directly with clients, technical teams, and sales to ensure the optimum customer experience.
  

• Provides proactive customer service to include contacting customers via phone, email, video chat and other means to communicate relevant information and updates about their testing.
  

• Ensures all customer inquiries, by all points of communication, are handled in a timely and efficient manner.
  

• Ensures that all client issues are resolved.
  

• Keeps a pulse on client interactions and proactively communicates escalating issues to the Laboratory Director and Sales.
  

• Supports data entry into Salesforce.
  

• Utilizes Salesforce to enter customer correspondence and obtain client identifiers for use in LIMS contracts.
  

• Ensure all complaints are followed up and closed.
  

• Routes customer requests and complaints to the appropriate team members and follows-up to ensure a timely closure of each case.
  

• Carries out client requests per instructions and keeps appropriate records.
  

• Performs other duties as needed.
  

• 1-2 years of experience in customer relations to include clerical assistance, customer service, MS Office software usage, and Salesforce usage preferred.
  

• Applied business experience with food, cosmetic, nutraceuticals, or CPG related companies desired.
  

• Read and comprehend instructions, correspondence, and memos and convert them into action.
  

• Effective verbal and written communication skills strong problem-solving and decision-making skills.
  

• High School Diploma Required
  

• Commitment to detailed, accurate, and timely results.
  

• Ability to multi-task, plan, and organize.
  

• Pay: $25.00 an hour
  

• 9:30am/10am-6pm Monday-Friday
  

• 100% onsite

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Specialist today! Please email resume to Daisy daid740@kellyservices.com

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