Job Abstract

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

As a Health Information Management (HIM) Technician, you’ll help process and maintain patient records. Keeping this information as accurate as possible is essential for a patient’s care. As part of your responsibilities, you will:  
•Correct duplicate medical record numbers.  
•Release information in response to patient requests.  
•Scan records into the EMR system.  

The ideal caregiver is someone who:  
•Has previous HIM department experience.  
•Is detail oriented.  
•Works well as part of a team.  
•Has  previous experience in healthcare and experience working in medical records.

Technicians gain valuable experience in the introductory level of HIM. You’ll learn to use state-of-the-art EMR technology, including Epic and OnBase, and become comfortable with document imaging. Technicians also have many opportunities to grow into other roles within the organization, such as advancing into auditing and workleader positions. Cleveland Clinic supports work-life balance and this department ensures that caregivers have flexibility with their schedules. 

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities: 

• Performs medical record handling functions, including, but not limited to, record reconciliation, chart retrieval, filing of paper charts and loose documents and tracking in internal and external computer systems.
• Maintains and operates a variety of health record databases and HIM related applications, to collect, classify and analyze information.
• Uses computer programs to tabulate and analyze data to improve patient care, better control cost, provide documentation for use in legal actions or use in research studies.
• May process birth certificates and related documents and enter into IPHIS system per facility HIM process, if assigned.
• Prepares electronic or paper copies of medical charts ensuring compliance with HIPAA regulations and release information to persons and agencies according to regulations.
• May process Stat ROI requests and Third Party Requests.
• May process mailed informational and educational material to patients prior to scheduled appointments.
• Performs quality audits of RAC or third party requests as assigned.
• May perform medical record deficiency analysis and related medical staff suspension process, if assigned.
• Assists providers in Epic and/or other electronic system usage relative to medical record deficiency completion.
• Prepares reports related to medical record deficiency analysis, scanning process and other operational processes, as assigned.
• Performs scan preparation/scan/index and re-index of medical records, as assigned.
• May perform various administrative duties, including, but not limited to, answering/forwarding telephone calls, faxing, typing, sorting mail and preparation of correspondence.
• Participates in Weekend and Holiday coverage per specific HIM site schedule.
• May investigate potential duplicate medical record numbers and perform related merge functions.
• Other duties as assigned.

Education:

• High School Diploma or GED required.
• Associate or Bachelor Degree in an Allied Health program is preferred.

Certifications:

• None required.

Complexity of Work:

• Requires attention to detail, ability to follow directions and the ability to work with minimal supervision.
• Must be able to work in a stressful environment. 

Work Experience:

• A minimum of one year of health information management experience, including experience dealing with the public in person and/or via the phone is required.
• Associate or Bachelor Degree may offset one year of required experience.
• Medical terminology with intermediate PC skills (data entry, word processing, and spreadsheet) preferred.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to work with physical records, such as retrieving and filing them.
• Ability to operate a computer and other office equipment. 
• Ability to communicate and exchange accurate information.
• In some locations, ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities