Job Abstract

Sr. Manager, Process Management - Business Cards & Payments

The Role:

The Business Underwriting Process Sr. Manager for Business Cards and Payments will work directly with leaders throughout the value chain and supporting organizations to ensure we deliver a stellar experience for our BC&P customers.  This role will also be responsible for coordinating and executing a well-managed program and managing a team of process associates for the Business Underwriting organization. 

An Ideal Candidate:

• Must be a continual learner – intent on understanding the needs of our clients and internal stakeholders; and driving continuous improvement into our operational experiences. 

• Is passionate about user experiences and the latest technology – who will harness the talent of our partners and leaders throughout the process to identify process risks, documentation gaps, and leverage fully or partially-automated solutions where possible.

• Strives to make the experience better for clients, and will also require a re-imagining of how work is delivered internally.

• Will be successful in uniquely blending process management, risk assessment, robust documentation, change management and technology skills.

The Business Underwriting Process Sr. Manager will report directly to the Director of Commercial Card Underwriting.

Specific responsibilities and skill set required include, but are not limited to:

• Strategic leadership:   Continually improving frameworks for how we deliver and manage the work, influence adoption across a broad organization(s) and help lead the implementation of a reimagined approach to the work. Ensure approach supports the broader Business Underwriting vision.

• Influencing:  Create transparency to internal pain points that are getting in the way of us creating a compelling associate and client experience while delivering work in a well-managed, more cost-effective way for the line of business.

• Change Management:  Engage with stakeholders, direct reports, and leadership subject matter experts to gather requirements, dependencies and drive implementation of changes to processes in support of accomplishing business outcomes.

• User Experience:  Leverage process maps and other user experience tools to identify gaps and risks across all channels/user touch points (doc collection, application, underwriting, implementation, etc.).

• Execution:  Work with leaders and front-line associates to define and implement new work delivery constructs/management systems (including end to end metrics) where appropriate.  Lead direct reports and ensure they are successfully executing the well-managed agenda. 

• Risk Management:  Understand applicable laws, regulations and ensure a robust monitoring system is in place to demonstrate ongoing compliance.

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 5 years of experience in process management

• At least 2 years of experience in people leadership

Preferred Qualifications:

• 3+ years of banking process management experience

• 3+ years of risk management experience

• 3+ years experience with Federal, State and Local compliance regulations in lending (Fair Lending, Reg B)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).