Job Abstract

Innovation starts from the heart. Edwards Lifesciences is the global leader of patient-focused innovations for structural heart disease and critical care monitoring. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our Senior Manager, Strategy position is a unique career opportunity that could be your next step towards an exciting future.

This corporate organization supports the commercial execution efforts of all Edwards business units and includes Customer Operations, Commercial Contracting & Analytics, Strategic Account Engagement, Customer Engagement Technologies and the Patient Support Center.

How you will make an impact:

Strategy

• Lead the development and execution of the Customer Solutions yearly strategic planning process and AOP development, serving as coordinator with Finance business partners
• Support coordination and information exchange with the Corporate Strategy team in developing new Customer Solutions strategies
• Lead the design and delivery of key strategic initiatives identified by the CS Leadership Team with accountability for successful completion of all project deliverables, including analysis, metrics, reporting, and executive decision support
• Generate on-going market intelligence on large health systems, Integrated Delivery Networks and Group Purchasing Organization segments of the US market
• Develop presentations and tools to facilitate communication of findings and recommendations to internal and external audiences
• Develop key relationships with critical executive leaders and external stakeholders to support team projects, including Sales VPs, Regional VPs, Cross Functional VPs as needed.

Marketing Communications

• Oversee the development, positioning, and management of the Customer Solutions brand both internally and externally
• Coordinate with Corporate Communications and business unit marketing leads to develop and refine corporate brand messaging and presentations targeting large health system / IDN dyad leadership
• Build key customer relationships and work with hospital administrators for capturing voice-of-customer feedback for potential service offerings originating within Customer Solutions
• Develop framework and metrics to capture the value delivery of Customer Solutions functions to internal stakeholders

What you will need (Required):

• Bachelor's Degree or equivalent & 10 years related experience
• 5 years direct experience in strategy, management consulting, business development, or marketing and sales
• Expert understanding and interpretation of complicated market dynamics with the ability to identify and quantify market trends, translating to effect on strategy development
• Proven successful project management leadership skills
• Ability to synthesize complex information into a high-level strategic message, and to interpret internal/external business factors into recommendations and solutions
• Understanding of related aspects of marketing & strategy concepts and principles while looking beyond existing methodologies to define and resolve complex problems  
• Develop PowerPoint presentations & conduct business and technical briefings for senior and top management  

What else we look for (Preferred):

• Master's Degree or equivalent and 8 years related experience
• Demonstrated experience working with a range of professionals and a matrixed organization to help navigate through complex situations
• Experience working in a regulated industry or healthcare systems

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world. As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination. In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.