Minimum Education:High School graduate or equivalent. Minimum Experience/ Knowledge:Two years of experience in a high volume organization with strong customer service background required, hospital or health care setting preferred. Knowledge of collection techniques. Effective written and verbal communication skills. Excellent customer service skills and telephone etiquette. Problem solving skills essential. Insurance knowledge and communication with payers. Ability to think independently a... more details
Minimum Education:
- High School graduate or equivalent.
Minimum Experience/Knowledge:
- Two years of experience in a high volume organization with strong customer service background required, hospital or health care setting preferred
- Knowledge of collection techniques.
- Effective written and verbal communication skills.
- Excellent customer service skills and telephone etiquette.
- Problem solving skills essential.
- Insurance knowledge and communication with payers.
- Ability to think independently and use good judgment for situations which require initiative and innovation.
- Computer literacy, including proficiency in MS Word, Excel and some knowledge of Access (preferred).
- Knowledge of basic office equipment.
- Ability to establish work priorities and prioritize needs to meet required timelines.
- Analytical and problem-solving skills.
- 10 Key by touch and ability to type 45 wpm.
- Basic math calculation skills.
- Understanding of hospital reimbursement methodologies, including DRGs, APGs and standard payment methodology: PREFERRED
- Knowledge of ICD-9, CPT-4 and HCPC’s coding systems – PREFERRED
- Working knowledge of Medicare, Medicaid and all other third party payment methods: PREFERRED
- Understanding of contract payer policies and procedures – PREFERRED
- Ability to interpret Managed Care Contracts – PREFERRED
- Bilingual English/Spanish - PREFERRED
Required License/Certification:
- Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
Receive and manage all incoming inquiries from any customer; patient, insurance company, USC employee as walk-ins or via telephone or written correspondence. Documents all activity in the facility’s patient accounting system. Requirements will include being well versed in insurance products, medical group risks, and all governmental programs and benefits structures. Must be knowledgeable of the Financial Assistance Programs and all screening requirements. Contacts and work collaboratively with the financially responsible party with regards to patient liability. Partner to evaluate the ability to meet their obligation and collect monies due to the organization. Able to work with minimal supervision.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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