Assists prospective and current undergraduate and graduate students and families on Student Health services. Communicates various options of student health insurance programs, policies, procedures, requirements, deadlines, etc. to prospective and existing students and their families via telephone, email, and online platforms. Conducts appointment and scheduling requests using health center internal systems. Performs student health inquiry analysis and provides historical review of business needs... more details
Assists prospective and current undergraduate and graduate students and families on Student Health services. Communicates various options of student health insurance programs, policies, procedures, requirements, deadlines, etc. to prospective and existing students and their families via telephone, email, and online platforms. Conducts appointment and scheduling requests using health center internal systems. Performs student health inquiry analysis and provides historical review of business needs via internal and university systems and email communications. Handles student health insurance matters and serves as liaison between students and health insurance division or insurance providers. Performs intakes of student problems and refers student to appropriate student services office for additional assistance, as needed. Liaises with other offices on behalf of students to facilitate problem resolution. Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientation, marketing, and health promotion events.
Minimum Education:
• High school diploma or equivalent/GED required.
• Bachelors’ degree strongly preferred.
Minimum Experience/Knowledge:
• 2 years of experience working in a customer and/or student services, preferably in a university/ college or medical facility.
• Demonstrated excellent interpersonal, oral, written and listening skills.
• Experience in high-pressure and multi-tasking environment.
• Flexible schedule and understanding of highly seasonal environment is essential.
Preferred:
• Knowledge of HIPPA compliance and various health insurance types preferred.
• Knowledge of medical terminology strongly preferred.
• Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.
• Bilingual: Spanish, Chinese and other languages preferred.
Required License/Certification:
• Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
Read USC’s Clery Act Annual Security Report
Required Legal Notices
Certain positions are subject to background screening
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$50519.htmld
