Job Abstract

The Business Intelligence Developer Senior will work in Keck Medicine IS team to develop and test, implement business intelligence solutions for various Keck Medicine departments. The position will serve as the subject expert as it relates to dashboards. Also, this position will be responsible for identifying and documenting information technology design specifications based on analysis/assessment of user needs and generate need-gap analyses. Also, this role ensuring data integrity, maintaining system security, extracting, analyzing and transforming data. The IT Business Intelligence Developer Senior also understands the functional workflow and processes of the Departments he/she supports and maintains system functionality leverage USC's various technologies including but not limited to QlikView, Cerner Command Language (CCL) and other applications, Hadoop and RDBMS. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Supports the mission, vision, values and strategic goals of Keck Medicine of USC.

Essential Duties:

• Dashboard: SDLC methodology to develop, test and deploy enterprise dashboards promptly.
• Data Visualization Design: Apply sound user experience design to incorporate visualization in dashboards and reports.
• Training: Trains new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.
• Priority Management: Must work several assignments at one time, manage priorities, deadlines and time. The work is highly technical, requires collaboration across multiple disciplines and groups. The ability to work independently is also required.
• Customer Service: Addresses customer questions, concerns, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.
• Reporting: Generate ad-hoc as well as routine reports and data dump for further consumption.
• Business Intelligence: Transform disparate data into meaningful analysis. Provide information that can be used for decision making. Predict outcomes and prescribe appropriate actions.
• Documentation: Prepare documentation related to dashboards and reports (e.g., FRD). Draft a mock-up data visualization before start building dashboard.
• Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or related field

• Experience in MSSQL development is required.
• 5 years 5 or more years of related experience including data mart design, documentation, maintenance, upgrades and troubleshooting highly preferred.
• Prior experience with electronic health record data in a complex healthcare environment preferred.
• Prior experience with mandated external reporting requirements for healthcare facilities preferred.

• Good organization skills with ability to prioritize multiple activities in a rapidly changing environment
• Strong customer service focus
• Proficient in Microsoft Office (Outlook, Word, Excel, Power Point)
• Requires a maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation skills are also required
• Must be able to demonstrate experience with database systems and experience with system design, capacity planning, and capacity management
• Requires hands-on expertise with database services.
• Must be able to communicate the impact and solutions of application/system problems in business language
• Requires a professional approach in all situations
• Ability to work any hours to support 24/7 operations
• Must resolve problems entirely by either completing the work or gathering all of the resources needed for ultimate resolution and continuity of problem management
• Availability to travel between Keck Medicine of USC, USC, and other facilities.

Preferred Qualifications:

• Certification - Job Relevant Appropriate industry certification.

Required Licenses/Certifications:

• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

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