Job Abstract

The Imaging Systems Engineer II is responsible for the day-to-day operation, administration, and support of all core clinical imaging systems (PACS, RIS, Voice Recognition) and ancillary systems. The Imaging Systems Engineer performs core imaging informatics system security maintenance, application maintenance, system maintenance, quality assurance, quality control, training, systems troubleshooting and coordination of system upgrades. The Imaging Systems Engineer II works with organizational clinicians, staff, and vendors to facilitate connectivity to core clinical imaging systems, training, system modification and issue resolution. Responsibilities include: 70% Operational: Provide administration, support, installation, maintenance, management, and coordination of enterprise-wide Keck Clinical Imaging Systems. Provide off-hour on-call support for issues; apply expertise and independent judgment for full resolution. Work on assigned projects both independently and as part of a team. Provide on-call support. 30% Design: Design and lead projects in the implementation and support of Keck Clinical Imaging Systems.; assist in ensuring stability and functionality of the assigned systems. Provide escalation support, troubleshooting and root-cause analysis of issues; assist in identifying and trouble-shooting information system problems, including isolating problems, recommending appropriate solutions and implementing solutions. Work closely with all IS teams to maintain Clinical Imaging Systems that are compliant with organizational standards and policies.

Essential Duties:

• Provide administration, support, installation, maintenance, management, and coordination of enterprise-wide Keck Clinical Imaging Systems and implement technical solutions and architecture.
• Evaluate, recommend, and deploy third-party client and server applications to meet evolving business requirements.
• Install and configure hardware and software consistent with organizational standards; Provide System Administration, Maintenance and Support for assigned Imaging Systems in coordination with Vendor Support.
• Timely and complete resolution of all tickets and service requests assigned.
• Provide after-hours and weekend support where necessary for a 24x7 system availability model.
• Follow established procedures in the creation of detailed Change Management documentation, and in planning and implementation of modifications to production infrastructure environments.
• Work directly with managers and direct reports to resolve problems, workflow issues, and equipment issues that impact imaging operations.
• Learn and provide support for additional IT systems and technical environments.
• Provide escalation support, troubleshooting and root-cause analysis of issues; assist in identifying and trouble-shooting information system problems, including isolating problems, recommending appropriate solutions and implementing solutions.
• Manage complex, inter-departmental projects and operational initiatives.
• Performs other duties as assigned.

Required Qualifications:

• Bachelor's degree; Combined work experience and education as equivalent

• 3 years Experience supporting clinical imaging technology environments.
• 3 years Experience with installation, operations, maintenance, and support of minimum of 2 of the following systems: RIS, Radiology PACS, Cardiology PACS, Voice Dictation, Advanced Post Processing, RadOnc EMR, EKG/EEG, GI.

• Working level knowledge of DICOM, HL7 and IHE.
• Demonstrate basic competency and ability to support Imaging Informatics system interfaces.
• Working level knowledge of Imaging Modalities (XR, US, MRI, CT, Nuclear, Mammo, EKG).
• Knowledge of LAN/WAN, Wired/Wireless networking technologies.
• Knowledge of computer hardware (Advanced Workstations, Diagnostic monitors).
• Basic/Advanced competency with Microsoft Windows OS at Desktop/Server level.
• Detail oriented with strong organizational skills, ability to multitask and work in a dynamic, fast paced environment
• Strong analytical and problem solving skills combined with exceptional business acumen.
• Ability to work alone assertively completing projects by deadlines
• Ability to communicate effectively both orally and in writing.
• Able to establish and maintain effective working relationships with co-workers and others, interacting and maintaining a strong sense of teamwork and collaboration
• Must be able to interact effectively with Clinicians, Patients, Vendors, Peers, Staff and Management within the organization.
• Able to present professional telephone etiquette
• Able to respond quickly in emergency situations
• Able to provide on call 24/7 as needed.
• Able to travel to multiple service locations as requested.

Preferred Qualifications:

• Certifications by PARCA: - Certified DICOM Integration Professional (CDIP) - Certified Imaging Informatics Professional (CIIP))

Required Licenses/Certifications:

• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

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