Job Abstract

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The USC Price School Office of Admission seeks an innovative and driven Assistant Director of Graduate Admissions for Online Programs to join our team. This is an exciting opportunity to join an energetic and collaborative team passionate about supporting students throughout the application journey. The successful candidate will report to the Price School Assistant Dean of Admissions and work closely with the Price School Office of Online Education to support all phases of outreach and admission processes.   The ideal candidate must demonstrate the ability to work independently and as a team member, have strong presentation and organizational skills, attention to detail, and an understanding of the needs of early and mid-career graduate students and the unique features of online education from a private research university.

This position is a hybrid work arrangement. The Assistant Director of Graduate Admissions will be expected to work on-site 3 days per week and attend on-campus programs and evening events relevant to their position. This position is not eligible for fully remote work.

Position Summary:

• Contribute to the development of recruiting strategies and marketing plans (including pipeline-building, outreach, events, and marketing)

• In collaboration with the Price School Office of Online Education and Digital Media, the incumbent will design and develop email campaigns for prospective applicants and admitted students

• Work closely with the department chairs in making admission decisions for graduate programs in accordance with admission guidelines.

• Work closely with the academic program office to ensure proper onboarding of new students.

• Counsel applicants on admission policies and procedures. Evaluates and offers solutions to applicant problems and requests regarding admission.

• Analyze and evaluate documents submitted with applications for admission (i.e., transcripts, references, and essays) of program applicants.

• Organize, plan, and execute virtual programs/events to support recruitment efforts.

• Leverage Salesforce and its functions to enhance marketing and enrollment goals

• Create and maintain email drip campaigns in Pardot.

• Create and manage events using the Blackthorn Salesforce application.

• Continually assess and review processes and systems to ensure they are efficient and effective, enabling the online programs to meet their objectives. Identifies areas for enhancements/change and successfully manages projects to implement those changes.

• Communicates in person, by telephone, and in writing with students about the status of admissions applications and documents all communication and activity in a CRM daily.

• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Qualifications:

• Possess a strategic understanding of graduate enrollment

• Ability to use and analyze data, create reports, spreadsheets, and electronic presentation software to make and communicate data-driven decisions.

• Skilled in interviewing, counseling, conflict resolution, problem-solving, and decision-making.

• Candidates must have the ability to be an enthusiastic and resourceful team member, be self-driven and motivated to move projects forward, and possess the time management skills to manage competing priorities in a highly demanding environment.

• Must be able to work with various constituencies, including prospective students, current students, alumni, faculty, and staff.

• Ability to learn quickly, thoroughly, and in detail. Must recognize and adjust to change.

• Proven ability to manage multiple tasks simultaneously; follow through and meet deadlines.

• Excellent written, interpersonal, and presentation skills.

• Excellent judgment and the ability to excel in a fast-paced, service-oriented operation.

Preferred Qualifications

• Experience in a higher education environment, preferably in the area of online graduate program admissions/recruiting and working with early and mid-career students

• Experience using Salesforce and email automation in Pardot

• An understanding of the fields of public administration, urban planning, and/or health administration

Compensation:

The annual base salary range for this position is $63,124 - $73,022. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

About the Sol Price School of Public Policy

Ranked among the top schools of public policy in the nation, the USC Sol Price School of Public Policy and has as its mission to improve the quality of life for people and their communities worldwide. The School is composed of overlapping disciplines that generate innovative approaches to critical issues ranging from health-care policy to homelessness, and sustainability to congestion – to name a few. A wide-ranging curriculum, including extensive experiential learning, prepares our graduates to navigate problems that demand multi-layered solutions driven by critical, informed thinking.

The Price School, founded in 1929, is anchored by four departments: Public Policy and Management, Health Policy and Management, Wilbur H. Smith III Department of Estate Development; and Urban Planning and Spatial Analysis. The School’s rigorous academic programs provide students with the knowledge and distinctive opportunities to make meaningful contributions to their professions. Integrating classroom instruction with real-world experience and led by some of the world’s most renowned faculty in their fields, our students establish a clear pathway to successful careers.

Our academic programs are augmented by numerous research centers, institutes and initiatives that provide additional research expertise and experiences, notable among them are: The Judith and John Bedrosian Center on Governance and the Public; The Center for Philanthropy and Public Policy; The USC Lusk Center for Real Estate; The METRANS Transportation Consortium; The Leonard D. Schaeffer Center for Health Policy & Economics; and The Schwarzenegger Institute for State and Global Policy. Together, they account for over $100 million in externally funded research grants and contracts.

Our departments and research enterprise provide unmatched breadth and depth to tackle an enormous range of challenges facing our country and the world. Our graduates hold leadership positions across diverse sectors – public, private, and nonprofit – championing the advancement of the common good. They come from around the world and from a variety of cultures and socio-economic backgrounds to create a rich intellectual environment that celebrates, supports and benefits from diverse people and opinions.

Join the Price School and work as a trusted partner in shaping an environment of innovation and excellence.

The University of Southern California values diversity and is committed to equal opportunity in employment.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

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