Organizes and coordinates the activities and flow of work for the patient access area. Assigns tasks, monitors performance of and assists in training patient service representative. Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling. Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. Coordinates activities and resolves operational problems. Makes adjust... more details
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Patient Access Coordinator
Location
Cleveland
Facility
Cleveland Clinic Main Campus
Department
Beachwood Admin-Regional Operations
Job Code
B16013
Shift
Days
Schedule
8:00am-5:00pm
Job Summary
Job Details
As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area, assign tasks, monitor performance of and assist in the training of Patient Service Representatives, screen candidates, recommend hires, conduct performance appraisals, recommend corrective counseling, make adjustments to caregivers’ schedules, resolve operational problems and develop, implement and oversee programs to improve appointment utilization.
The ideal future caregiver is someone who:
Has excellent communication, interpersonal and customer service skills.
Can effectively multi-task while paying attention to details and staying organized.
Thrives in a team environment.
Demonstrates a strong work ethic.
This role will allow you to create the foundation in healthcare that you’ve been looking for. You’ll be supported as you enhance your customer service and leadership skills and advance your career as this position offers endless opportunities within Cleveland Clinic.
Join a team of over 1,100 caregivers in their meaningful work and embark on your journey of accomplishment. Marymount Hospital has a rich history of providing its caregivers with opportunities for development, growth and career advancement in addition to exceptional benefits. Come build a rewarding, lifelong career at a diverse and welcoming hospital where caregivers recognize, support and celebrate one another.
Responsibilities:
- Organizes and coordinates the activities and flow of work for the patient access area.
- Assigns tasks, monitors performance of and assists in training patient service representative.
- Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling.
- Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.
- Coordinates activities and resolves operational problems.
- Makes adjustment in employees, patients and physicians schedules to respond to operational problems.
- Controls and audits the reconciliation of day sheets including adjusting statistics in the computer data bank.
- Produces reports as needed.
- Other duties as assigned.
Education:
- High School Diploma or GED.
Certifications:
Complexity of Work:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Work Experience:
- Minimum two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis. OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others.
- Associate Degree may substitute for one year of experience.
- Bachelor's Degree may substitute for the experience requirement.
Physical Requirements:
- Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
