SUMMARYUnder the direction of the Tenant Services Supervisor I/II, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the CM-I with tools that reflect best practices to motivate tenants to achieve their goals in a non-judgmental manner. The CM-I will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants. The CM-I will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) database.
RESPONSIBILITIES• Provide individual case management referrals and supportive services for tenants
• Maintain daily and weekly contact with all tenants
• Work with a diverse and marginalized tenant caseload experiencing many barriers including chronic
homelessness, trauma, medical, mental health and substance use
• Create and provide group supportive services to tenants
• Maintain proper documentation and current case notes in a computerized database system (HMIS)
• Process housing applications using the Coordinated Entry System (CES)
• Provide crisis management services to support tenant housing retention, increase income and build
community engagement
• Provide coverage for programs which are occasionally conducted during evening and weekend hours
collaborate with tenant to develop individual goal plans aimed at improving overall well-being and
housing stability
• Responsible for reporting abuse, as a mandated reporter which includes immediately reporting any
concerns with respect to violation of a person’s rights, actual and/or suspected abuse
• Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis
transport tenants in ACOF van to various agencies such as, DMV, HACLA, healthcare providers, mental
health clinic, or support group meeting
• Work cooperatively and cohesively with other Services and Property Management Staff including
participation in bi-weekly property meetings, trainings and emergency interventions
• Other duties as assigned.
To perform effectively in this position, the case manager must have:
Basic Qualifications:
• BA in Social Services Field
• Two (2) years case management/client advocacy services with people who have been homeless and/or
have a mental illness
• One (1) year experience utilizing a client tracking database system
• Six (6) months experience utilizing evidence based practices in a social services field
• Valid California driver’s license
• Access to a personal vehicle to be used to conduct ACOF business
• Ability to meet California minimum and ACOF insurance requirements
Preferred Qualifications:
• Bilingual (English/Spanish)
• Ability to provide basic practice case management approaches in permanent supportive housing with
individuals and/or families confronted with a mental health diagnosis
• Demonstrated experience in developing and facilitating providing life skills groups
• Proficiency with the HMIS system
• Knowledge of the Coordinated Entry System and a familiarity with the VI-SPDAT
• Ability to provide crisis management services in challenging environments
• Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
• Proficiency with keyboarding skills to produce correspondence, email and reports
• Communicate effectively both in verbal and written formats
• Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively to promote
community and independent living skills
• Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems
• Ability to provide non-judgmental support and direction to individuals and families in stressful
circumstances
• Experience working in a setting striving towards a team-building environment
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at cnolan@acof.org.
ACOF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.
