Master the 6 Deliverables:
1. Collect Contact Information for every client
2. Collect Related party for every client
3. Provide quote for project of every customer same day
4. Create Next Task
5. Create Follow up Event
6. Send Thank you for coming in email.
· Sell Tile!
· Wait on customers in the showroom either by appointment or walk in.
· All Opportunities should have Showroom Log Traffic and Next Purpose Task by end of the day in SFDC
· Convert all leads by end of the day.
· Pending Opportunities all need to have Next Purpose tasks, Accurate amounts, Close dates.
· Call Open Opportunities and complete other action items. Hots should be called at least once a week or per negotiated date. Also call contractor and/or installer who will be providing the quantities.
· Assist clients from other stores or clients of another designer within your store as requested—we need to treat all clients seamlessly.
· Provide current month and next month’s sales forecast when requested
· Meet with Sales Manager on Pendings monthly and sales support, if applicable, weekly
· Attend New Product monthly webinar
· Create social media posts for Instagram (3 times min a week)
· Like and share social media posts that Architessa creates to increase the viewing algorithms on Instagram, etc.
· Attend vendor product training sessions
· Contacts in SFDC kept up to date and entered daily.
· Return all phone calls by the end of the day
· Return urgent Emails by the end of the day
· Prospect for new business by calling targeted account list in SFDC as well as other accounts you can find who do not currently work with Architessa
· Work with manager to establish a fixed schedule to develop your top accounts which may include outside visits, appointments, and/or telephone calls.
· Within 90 days provide a route schedule of specific firms you will be developing. 2 Visits per month minimum.
· Clean up your workspace after each customer visit.
· Help put tile away throughout the day in the showroom.
· Attend networking meetings 2 times per month.
· Continue your education by learning company procedures and business rules, study the price list and the product lines offered so you can sell from our broad product line.
· Weekly outside Account Development visits to clients.
· Maintain Landmark Certification
· Attend Daily Huddle
· Training Scheduled – 9am-11am Wednesday’s
· Showroom Hours: M, Tu, Th, Fr – 9am-5pm, Wed – 11am-5pm, Sat & Wednesday night Appointment Only (Being a part of a Professional showroom team, it is assumed that each teammate may require hours beyond showroom open hours to share in teamwork for that showroom, i.e., after hours appointments, closing/open showrooms, daily reports, maintain showroom, unpacking samples)
Reports Generated by Department and Frequency of use:
· Pendings Pipeline report - Daily
· Account List Report - Weekly
Key Performance Indicators:
- Monthly/yearly sales goal
- Waits on walk-ins based on rotation
- Pendings kept current and timely follow up on action items
- Helps clients from another store /same store as requested
- Continuous improvement in product knowledge and design capabilities
- Account development
- Account retention
- Survey of key internal customers
- Survey of top 5 external customers
Benefits
We believe every employee should be properly rewarded for a job well done. Architectural Ceramics provides you with comprehensive healthcare including medical, prescription drug, and dental insurance. Your financial well-being will be supported by an equitable compensation program and a retirement investment plan. We offer a challenging & rewarding professional work environment, balanced by time off program that includes paid holidays.
