The Loan Servicing Specialist IV is responsible for the more complex activities within Loan Servicing with all related research and compliance with applicable laws and regulations. The position may be responsible for Loan Sales/ Purchases and its Investor Reporting. The position may include responsibilities for the troubled debt transaction processing including restructuring, charge-off, non-accrual and shadow accounting. Responsibilities include research and monitoring in any of the activities ... more details
Loan Servicing Specialist IV
LocationUS-CA-El Monte
Job ID
2024-11097
Category
Banking Operations/Back Office
Position Type
Full-Time
Introduction
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Overview
The Loan Servicing Specialist IV is responsible for the more complex activities within Loan Servicing with all related research and compliance with applicable laws and regulations. The position may be responsible for Loan Sales/Purchases and its Investor Reporting. The position may include responsibilities for the troubled debt transaction processing including restructuring, charge-off, non-accrual and shadow accounting. Responsibilities include research and monitoring in any of the activities relating to Loan Servicing such as; Tickler Monitoring, Credit Bureau reporting and disputes, loan restructuring, IRS reporting, etc.
Responsibilities
Process all activities related to Loan Sales and Purchases, this includes but is not limited to booking of the transactions, establishing premium or loss, perform on going G/L reconciliation and settlement of new purchases and sales and on going remittance with all investor reporting.
Process charge-off entries and its related entries to ensure proper shadow accounting in the bank’s G/L and loan recoveries.
Monitor on-going Loan ticklers and process necessary transactions and maintenance to ensure data integrity and proper accounting for the loan terms and conditions.
Monitor on going exception reporting related to Fees, Billing, loan structure, Credit Bureau reporting, etc.
Research complex transactions related to activity impacted by highly regulated processes, such as; SBA, Credit Bureau reporting, Accounting principles, etc. .
Respond to all customer inquiries with dispute to Credit Bureau, and other elements related to the loans.
Reconstruct loans with customer and/or banking officer dispute.
Provide guidance to junior loan servicing specialist to process loan adjustments or may process upon research result.
Provide guidance and training to other Loan Servicing Specialist
Provide guidance to System Administrator to ensure bank control has proper set up for fees, Note Type, Credit Bureau Reporting, etc. for proper reporting and servicing of loans.
Create Management reports as requested
Review existing procedures and enhance/create as necessary to ensure on going compliance
May provide User Acceptance Testing on the loan System based on new products and/or processes
Work on special projects as assigned by Manager related to the Data Accuracy and accurate compliance requirements.
Maintain knowledge for all regulatory requirements applicable to the job, this may include and is not limited to; Bankruptcy, SCRA, FCRA, BSA/BO, etc. and ensure compliance with all applicable procedures, State and Federal laws.
Perform other duties as assigned
Qualifications
Bachelor Degree in Finance or Accounting Degree preferred, or equivalent work related experience
Minimum 7 years of experience in the Loan Servicing Industry
Knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations
Knowledge of Credit Bureau Reporting
Loan system experience required
Proficient in Microsoft Office with advanced Excel skills required
Excellent written and verbal communication skills required
Good organizational, analytical and problem solving skills
Ability to handle multiple tasks with excellent attention to detail
Ability to organize and maintain a high volume work environment
Ability to adapt quickly to changes and perform in a fast paced environment
Ability to build effective relationships as needed to effectively address issues and obstacles
Compensation
The base pay range for this position is USD $28.00/Hr. - USD $33.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.
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