The Sr. Manager, IT Infrastructure & Networking will oversee and manage the organization's IT network and infrastructure, focusing on maintaining and enhancing systems that support our dynamic business environment. This role is predominantly hands-on, requiring a proactive and direct approach to our technical needs. As a key member of our team, you will be responsible for handling the networking and application support within our organization. This includes, but is not limited to, actively manag... more details
Sr. Manager, IT Infrastructure & Networking (Sepulveda Finance)
This position is partially remote. The pay range for this position is between $132,515 - $147,240 annually.
About Didi Hirsch
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.
As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.
Summary
The Sr. Manager, IT Infrastructure & Networking will oversee and manage the organization's IT network and infrastructure, focusing on maintaining and enhancing systems that support our dynamic business environment. This role is predominantly hands-on, requiring a proactive and direct approach to our technical needs. As a key member of our team, you will be responsible for handling the networking and application support within our organization. This includes, but is not limited to, actively managing and troubleshooting network systems, ensuring the smooth operation of our applications, and providing immediate support when issues arise. The ideal candidate should be comfortable with hands-on problem-solving and possess a strong understanding of both networking and application maintenance.
Primary Duties
- Infrastructure Management: Oversee the administration and maintenance of our company’s IT infrastructure, which includes Exchange Online, Office 365, Active Directory, VMware, VXRail, and storage solutions such as SAN/NAS.
- Networking: Lead the management and optimization of our Cisco and Meraki network infrastructure, ensuring high availability, performance, and security.
- Cloud Services: Manage and optimize Azure cloud services, ensuring effective integration with our on-premises infrastructure.
- Data Protection and Recovery: Implement and oversee Veeam backup solutions and robust disaster recovery plans to safeguard company data.
- IT Service Management: Employ ITIL best practices in service delivery, ensuring high service quality and efficiency.
- Project Management: Lead IT projects, providing clear direction and guidance. Ensure projects are delivered on time, within scope, and budget.
- Team Leadership: Manage and mentor IT staff, fostering an environment of growth, retention, and high performance. Handle change and uncertainty with ease, providing stability and direction.
- Customer Service Orientation: Maintain a strong customer-service focus. Communicate effectively with all levels of the organization, delivering clear, succinct messages both verbally and in writing.
- Budgeting and Cost Analysis: Involved in IT infrastructure budgeting, cost analysis, and optimization, ensuring value for money and ROI on IT investments.
- Change Management: Adapt quickly to changing technologies and business needs, ensuring the IT infrastructure evolves in alignment with company goals.
- Act as a trusted advisor, and build and maintain relationships with other IT leaders, business partners, and third-party vendors to develop a clear understanding of business needs and ability to respond with agility to changing priorities.
- Required Skills and Experience:
- Proven experience in managing IT infrastructure and networking in a medium to large organization.
- In-depth knowledge of Active Directory, Cisco and Meraki networking, VMware, VXRail, SAN/NAS storage, Azure cloud services, and Veeam.
- Strong background in ITIL practices and project management.
- Excellent leadership skills with a track record of managing and developing teams.
- Strong analytical, problem-solving, and decision-making capabilities.
- Excellent communication and interpersonal skills.
Position Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are a plus.
- Minimum of 11 years of experience in a similar role.
- Proven experience in managing IT infrastructure and networking in a medium to large organization.
- In-depth knowledge of Active Directory, Cisco and Meraki networking, VMware, VXRail, SAN/NAS storage, Azure cloud services, and Veeam.
- Strong background in ITIL practices and project management.
- Excellent leadership skills with a track record of managing and developing teams.
- Strong analytical, problem-solving, and decision-making capabilities.
- Excellent communication and interpersonal skills.
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
