Provide Information Technology support for MBP Team Members and other clients. Perform IT administrative processes and procedures. Assist with IT projects as necessary. Responsibilities MAIN DUTIES:Primary helpdesk and technical support contact for MBP team members and other clients. Respond to requests for Information Technology support. Assist users with a variety of hardware, software, and connectivity issues. Identify, troubleshoot, diagnose, research, and resolve technical problems. Track p... more details
IT Specialist
Job LocationsUS-VA-Vienna
ID
2024-2036
Category
Information Technology
Type
Full-Time Regular
Overview
SUMMARY OF POSITION:
Provide Information Technology support for MBP Team Members and other clients. Perform IT administrative processes and procedures. Assist with IT projects as necessary.
Responsibilities
MAIN DUTIES:
Primary helpdesk and technical support contact for MBP team members and other clients. Respond to requests for Information Technology support.
Assist users with a variety of hardware, software, and connectivity issues.
Identify, troubleshoot, diagnose, research, and resolve technical problems. Track problems to ensure a timely resolution.
Maintain various IT systems and services.
Install and configure various hardware and software systems.
Schedule and perform updates, upgrades, and repairs.
Perform periodic hardware and software systems maintenance.
Receive and inventory new hardware and software.
Assist with asset inventories and other related processes.
Perform hardware and software provisioning and deprovisioning.
Configure and prepare new systems for distribution and existing systems for reassignment or disposal, following established MBP guidelines, procedures, and practices.
Perform IT Orientation processes.
ADDITIONAL DUTIES:
Perform general IT Administrative duties.
Create and maintain IT documentation and other workflows.
Responsible for the maintenance and upkeep of MBP’s audio/visual resources.
Assist team members with audio/visual needs. Assist with company meetings and other business-related events.
Develop IT Specialist workflows and processes and provide input for improving MBP's IT Operations.
Train MBP users in IT systems where appropriate.
Perform various IT processes and procedures following MBP's established procedures.
Assist with various special projects and other assignments. Perform other tasks as developed and assigned.
Qualifications
EDUCATION/KNOWLEDGE:
Associate degree or two years' experience in Information Technology or related field. Appropriate Information Technology training, experience, and certifications. Knowledge of standard concepts, practices, and procedures, within the IT field.
SKILLS AND ABILITIES:
Proficient at Information Technology maintenance and support. Proficient at troubleshooting and resolving Information Technology related issues. Familiarity with Information Technology concepts and practices. Solid analytical, organizational, technical, and problem-solving skills. Strong verbal and written communication skills. Ability to work on multiple concurrent tasks while focusing on quality and attention to detail. Ability to work independently and as part of a team. Ability to independently manage assigned workloads.
GUIDANCE/RESPONSIBILITY:
Works under the supervision of the IT Manager. Ability to work independently, seeking guidance and direction when necessary.
SUPERVISORY:
None.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the team member is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The team member is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl.
The team member is occasionally required to climb or balance.
The team member must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.