Job Abstract

The ServiceNow Manager has a pivotal role, leading the development and integration of the ServiceNow platform within the organization, managing a team of software developers, and serving as the primary liaison between IT and business stakeholders. This role entails overseeing the customization and enhancement of the ServiceNow platform to align with enterprise ITSM processes and business objectives, ensuring compliance with best practices and regulatory standards, and fostering a culture of cont... more details

General Information

Work Location: Los Angeles, USA

Onsite or Remote

Flexible Hybrid

Work Schedule

Monday-Friday, 8am-5pm PST

Posted Date

04/08/2024

Salary Range: $105200 - 250600 Annually

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

14995

Primary Duties and Responsibilities

This is a flex-hybrid role which will require you to be onsite as required by operational need; there are no reimbursements for travel to "home office" location.

Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination.

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $105,200 -250,600 annually.

Job Qualifications

Four or more years of Management experience required
Leadership Skills: Proven ability to lead, motivate, and develop a diverse team, fostering a positive and productive work environment.
Strategic Thinking: Strong strategic planning abilities with experience in setting goals, developing roadmaps, and driving initiatives that align with the organization's objectives.
Problem-Solving Skills: Ability to identify issues, analyze problems, and devise effective solutions in a timely manner.
Project Management: Proficiency in managing multiple projects simultaneously, demonstrating strong organizational and prioritization skills.
Regulatory Knowledge: Awareness of relevant regulations and standards within the industry, ensuring compliance and risk management.
Innovation: Demonstrated ability to encourage innovation and continuous improvement within teams.
Adaptability: Experience navigating change management and comfortably adapting to evolving business needs and technologies.
Customer Service Orientation: A strong focus on customer satisfaction, with experience in managing client relationships and expectations.
Previous ITIL v3 Foundation Certification preferred.
Bachelor's degree or equivalent experience
Six Sigma Black Belt or Lean process optimization experience preferred.
Ability to quickly establish relationships and earn the trust/respect of clients.
Business analysis or process design.
Experience with implementing or operating with Event Management, Incident Management, Request Fulfillment, Problem Management, Change Management, Service Portfolio, Service Catalog, and Configuration Management preferred.
Strong analytical skillset - leverages Service Level Management and IT experience to deliver against the responsibilities.
Communication Skills: Excellent verbal and written communication skills, capable of effectively articulating ideas and influencing stakeholders at all levels.
Has solid experience using MS Visio, MS Project, and MS PowerPoint.

Must have previous ServiceNow Experience

Search Terms: Manager, Continuous Improvement, Platform, Project Management, IT

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Manager Jobs: $15-$57/Hr. Multiple Positions Hiring Immediately

Los Angeles

Hiring Immediately! Multiple Positions Available. $15-$57/Hr.